Butler

Duties And Essential Functions

• Be the owner/resident’s liaison between all aspects of the association.
• Maintain a warm and friendly demeanor at all times.
• Attend to owner/resident’s personal and domestic needs including escorting, carrying belongings, packing/unpacking, shopping, and other errands.
• Accompany owner/resident on outings if desired.
• Care for the owner/resident’s unit including cleaning and maintenance.
• Prepare the unit for the owner/resident’s arrival, including stocking desired items.
• Launder, fold, and iron the owner/resident’s clothes as requested.
• Perform other housekeeping services as requested by the owner/resident.
• Make reservations for dining, events, and similar, ensuring all necessary information is recorded properly.
• Arrange for special requests for the owner/resident, such as airline reservations, ground transportation, hotel accommodations, tickets to events, and other services.
• Resolve all owner/resident concerns promptly, reporting to management if unable to resolve issues immediately.
• Conduct all services for the association as an ambassador with integrity and professionalism.
• Approach all encounters with residents, guests, and fellow employees in a gracious, attentive, courteous, and service-oriented manner.
• Establish relationships with local merchants and service providers as needed.
• Maintain a clean working environment.
• Ensure regular attendance in compliance with KWPM’s standards.
• Maintain the highest standards of personal appearance and grooming.
• Provide quality service to residents and guests.
• Communicate with residents and guests to meet Association needs.

Qualifications

• Bachelor’s degree in Hospitality Management.
• Minimum 3 years of experience as a Butler or Assistant Butler.
• Working knowledge with computers and software used in an office environment.
• Excellent communication and grooming standards.
• Positive attitude and good communication skills.
• Flexibility to respond to a variety of different work situations.
• Ability to work independently.

Supervisor

Reports directly to the Chef Concierge or General Manager of the community.

Competencies

• Positive attitude and good communication skills.
• Excellent grooming standards.
• Commitment to delivering a high level of customer service.
• Flexibility to respond to a variety of different work situations.
• Ability to work independently.

Physical Demands

• Sit, stand, reach, lift, bend, kneel, stoop, climb, push, and pull items weighing 30 pounds or less.
• Manual dexterity.
• Auditory and visual skills.
• The ability to follow written and oral instructions and procedures.

Position Type/Expected Hours of Work

This is a full-time non-exempt position, averaging 40 hours per week. Required to come in for emergency situations, with schedules that may change to accommodate property needs.