Busser / Bar Back - Tiki Bar

About the Role

Service of food and/or beverage to include order-taking and delivery of any food and/or beverage items. This task is handled in a friendly, courteous, helpful, timely, and professional manner to ensure a very high level of guest satisfaction.

The Hotel operates 24 hours a day, 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

Responsibilities

• Greet guests in a friendly and courteous manner and explain any specials and/or restaurant promotions.
• Check station before, during, and after shift for proper set-up and cleanliness.
• Record the details of the order from guests, repeating the order to confirm accuracy.
• Input the order into the Point of Sale computer to inform the kitchen of the order details.
• Retrieve completed orders from the kitchen, confirm accuracy, and deliver to guests with appropriate condiments.
• Abide by all State, Federal, and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.
• Replenish beverages as necessary and check with guests for overall satisfaction.
• Market and serve any dessert items or specialty coffees upon request.
• Assist with clearing and resetting tables.
• Perform all assigned side work, including replenishing condiments and restocking.
• Perform general cleaning tasks using standard hotel cleaning products to adhere to health standards.
• Present the check to guests promptly.
• Adhere to all company policies and procedures, including safety and security rules.
• Know department fire prevention and emergency procedures.
• Utilize protective equipment and report unsafe conditions, accidents, injuries, or property damage to supervisor/manager.
• Maintain a neat, clean, and well-groomed appearance (specific standards outlined in the team member handbook).
• Perform any related duties as requested by supervisor/manager.
• Assist other restaurant personnel when needed.

Requirements

• Knowledge of all State, Federal, and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.
• Hold a current Food Handler Card or be in the process of certification.
• Hold a valid TABC license.
• Basic knowledge of food and beverage preparations, service standards, guest relations, and etiquette.
• Knowledge of appropriate table settings and service ware.
• Basic knowledge of the English language sufficient to understand customer inquiries and communicate simple instructions.
• Ability to comprehend and apply written product labeling instructions for safe application of products and processes.
• Ability to remember, recite, and promote the variety of menu items.
• Ability to operate beverage equipment, e.g., coffee maker.

Physical Demands

• Ability to transport up to 30 lbs. through a crowded room continuously throughout the shift.
• Frequent lifting of up to 30 pounds maximum.
• Constant standing and walking required.
• Frequent twisting, bending, stooping, reaching, talking, hearing, seeing, and smiling.

Benefits

• 401(k)
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Room discounts
• Employee food and beverage discounts