Business Unit Leader

About the role

Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry, expanding into the Gulf Region. We are seeking a dedicated Business Unit Leader to lead our Gulf Region Operations, responsible for the development and growth of our sales and operations team, day‑to‑day management of company operations and branch managers, and ensuring profitability, asset control, and communication of company philosophy and objectives.

Benefits

• Medical Insurance – multiple plans to choose from
• Dental & Vision Insurance
• Short Term Disability & Long Term Disability Options
• Life Insurance
• Generous PTO plan
• Paid Holidays
• 401(k) plan
• 401(k) match

Responsibilities

• Accountable for the financial and operational performance of the location.
• Develop and implement business plans for the area, including sales growth and expansion.
• Work in conjunction with the Sales Team to achieve KPI growth and targets.
• Adhere to and implement all company policies and procedures, including clinical programs.
• Ensure competencies are completed prior to staff performing tasks independently, as required by policy.
• Communicate company policies and announcements to location employees in a timely manner.
• Develop a customer service team (customer service representatives, patient service technicians, respiratory clinicians, etc.) to enhance customer service.
• Maintain working knowledge of current Medicare, Medicaid, insurance regulations, and JCAHO guidelines.
• Maintain working knowledge of current products, services, and applicable governmental regulations.
• Ensure all employees build relationships with patients and referral sources.
• Interview and hire staff as needed, with senior‑management approval, emphasizing best‑qualified candidates.
• Keep supervisors abreast of important location issues or concerns.
• Maintain high levels of satisfaction with patients, referral sources, and location employees.
• Maintain a professional and clean working environment.
• Maintain and update all manuals necessary for company operations and establish processes to evaluate compliance with policies and procedures.
• Ensure location personnel receive and complete necessary training to perform assigned duties.
• Manage inventory to ensure levels are met and company assets are monitored and controlled.
• Monitor and act on the company’s growth plan to achieve or exceed budgeted goals.
• Take appropriate action to ensure the location complies with applicable laws and regulations.
• Work with clinical staff to develop and maintain clinical programs.
• Work with sales representatives to develop and maintain key referral sources.
• Perform other duties as assigned.

Requirements

• Employment is contingent on a company‑wide background investigation.
• Valid driver’s license in the state of residence with a clean driving record.
• Bachelor’s degree in business or a related field, or an equivalent combination of education and experience in HME, home health industry, or business (preferred).
• One to three years of supervisory experience, with at least one year of prior supervisory experience.
• Three years of experience in the home health industry.

Skills, Knowledge, and Abilities

• Effective oral and written communication in English with physicians, employees, and patients.
• Helpful, knowledgeable, and polite demeanor while maintaining a positive attitude.
• Ability to interpret a variety of instructions across different communication mediums.
• Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME).
• Knowledge of insurance policies and requirements.
• Knowledge of medical billing practices and reimbursement processes.
• Maintain confidentiality and exercise discretion when handling sensitive information.
• Familiarity with medical terminology.
• Ability to multitask with strong attention to detail.
• Self‑motivation, organization, time‑management, and deductive problem‑solving skills.
• Strong leadership abilities to organize, plan, and delegate appropriately.
• Capability to work independently and as part of a team.

Work Environment

• Office, warehouse, and field environments.
• Some travel by automobile required to patients’ homes, referral sources, and meetings.
• May be required to use a personal vehicle for business activities.