Business Unit General Manager, Certifications & Licensure
About PSI
PSI is a global leader in workforce solutions, professional credentialing, high-stakes testing, and talent assessment. Through innovative technology, psychometric expertise, and world-class customer service, PSI helps organizations, certification bodies, and licensing agencies deliver secure, valid, and reliable credentialing programs that advance careers, protect the public, and strengthen professions worldwide.
Key Responsibilities
Own full business unit P&L, including revenue, profitability, operating margin, forecasting, investment planning, and financial performance.
Develop and execute strategies that deliver sustainable double-digit year-over-year growth.
Drive disciplined resource allocation and investment decisions to maximize return on investment.
Establish performance metrics, operating rhythms, and accountability mechanisms to achieve financial targets.
Identify opportunities to increase revenue, improve margins, and expand recurring revenue streams.
Develop and execute a comprehensive growth strategy for PSI's Certifications & Licensure business.
Expand PSI's market presence within professional certification, occupational licensing, association credentialing, healthcare, IT, financial services, public sector, and regulated industries.
Lead strategic initiatives including partnerships, product expansion, and market development efforts.
Serve as a recognized leader within the certification and credentialing industry.
Build strong relationships with certification boards, licensing agencies, professional associations, and regulatory organizations.
Maintain deep knowledge of credentialing industry trends, accreditation requirements, psychometric standards, examination development, testing delivery models, and digital credentialing innovations.
Represent PSI at industry conferences, client forums, and executive leadership events.
Partner closely with Sales and Customer Success teams to grow strategic accounts and improve client retention.
Ensure exceptional customer experiences across the full certification lifecycle.
Drive customer-centric innovation and service excellence.
Lead executive-level client engagements and strategic business reviews.
Align Product, Technology, Finance, Marketing, Operations, Psychometrics, and Client Success teams around shared business objectives.
Ensure executional excellence across all aspects of business delivery.
Champion innovation and continuous improvement initiatives.
Foster collaboration across PSI's broader commercial organization.
Lead, inspire, and develop a high-performing team of approximately 30 professionals.
Build a culture of accountability, customer focus, growth, and operational excellence.
Develop future leaders through coaching, succession planning, and talent development.
Required Experience
15+ years of progressive executive leadership experience.
Significant experience leading a business, division, or business unit with full P&L accountability.
Demonstrated success achieving aggressive revenue growth and profitability targets.
Proven track record of driving double-digit growth within a certification, licensure, credentialing, testing, assessment, education, or highly regulated professional services environment.
Experience building and scaling customer-focused businesses.
Strong commercial leadership experience across sales, product strategy, customer success, and operations.
Industry Expertise
Deep expertise in one or more of the following areas:
Professional Certification Programs
Occupational Licensure Programs
Credentialing & Accreditation Services
High-Stakes Testing
Assessment & Measurement
Workforce Certification
Healthcare Credentialing
Regulatory Testing Services
Leadership Capabilities
Strategic and enterprise mindset.
Exceptional financial acumen.
Growth-oriented leadership approach.
Strong executive presence and influence.
Data-driven decision making.
Customer-first orientation.
Ability to lead through transformation and change.
Proven success managing complex stakeholder environments.