Business Unit Director – Connected Living / Digital Commerce
About the role
The Business Unit Director is responsible for end-to-end ownership of a global customer business unit focused on connected living and digital commerce solutions. This role leads customer strategy, financial performance, and operational execution across multiple global sites.
Responsibilities
Full P&L ownership spanning multiple manufacturing and design sites.
Own pricing strategy across materials, value-add services, Electronic Manufacturing Services (EMS) and Joint Design Manufacturing (JDM) business models.
Develop and manage financial models to support portfolio growth, margin expansion, and long-term profitability.
Accountable for revenue growth, profitability, QBR outcomes, NPS scores, and customer satisfaction metrics.
Act as executive sponsor for customer relationships, managing the strategic relationship roadmap from senior leadership through day-to-day execution.
Drive organic growth while expanding the business beyond current scope into new programs, technologies, and services.
Lead highly complex contract negotiations, pricing discussions, volume commitments, and contract addendums with director-, senior-director-, and VP-level customer stakeholders.
Maintain a deep understanding of the customer’s end markets, competitive landscape, and industry trends to inform strategy.
Ensure consistent customer experience and SLA delivery across all global sites.
Lead multi-site operational execution including supply chain establishment, manufacturing transfers, and new product introductions.
Own execution of design-led manufacturing (JDM) programs, from early design engagement through production ramp.
Provide oversight for portfolio strategy, ensuring alignment between customer needs, operational capabilities, and profitability targets.
Partner closely with global Design and Engineering organizations in North America and Asia.
Interface regularly with senior operations, supply chain, engineering, and executive leadership to resolve complex business challenges.
Lead RFP processes for assigned accounts and support broader enterprise opportunities when required.
Requirements
Bachelor’s degree preferred.
12–15+ years of progressive experience across business management, operations, supply chain, and customer leadership roles in a manufacturing environment.
4+ years of people leadership experience.
Proven success managing large, complex global accounts with full P&L accountability.
Strong background in contract negotiation, pricing strategy, and customer portfolio expansion.
Demonstrated ability to translate strategy into operational execution at scale.
Executive-level communication and influence skills with customers and internal leadership.
Experience working with connected hardware, software, automation, and design-centric solutions strongly preferred.
Qualifications
Benefits Package With Jabil Along with growth, stability, and the opportunity to be challenged, Jabil offers a competitive benefits package that includes:
Competitive Base Salary
Annual Bonus
Long Term Incentives
Medical, Dental, Prescription Drug, and Vision Insurance with HRA and HSA options
401K Match
Employee Stock Purchase Plan
Paid Time Off
Tuition Reimbursement
Life, AD&D, and Disability Insurance
Commuter Benefits
Employee Assistance Program
Pet Insurance
Adoption Assistance
Annual Merit Increases
Community Volunteer Opportunities
Skills
Executive-level communication and influence skills with customers and internal leadership. Experience working with connected hardware, software, automation, and design-centric solutions.
Benefits
With Jabil Along with growth, stability, and the opportunity to be challenged, Jabil offers a competitive benefits package that includes:
Competitive Base Salary
Annual Bonus
Long Term Incentives
Medical, Dental, Prescription Drug, and Vision Insurance with HRA and HSA options
401K Match
Employee Stock Purchase Plan
Paid Time Off
Tuition Reimbursement
Life, AD&D, and Disability Insurance
Commuter Benefits
Employee Assistance Program
Pet Insurance
Adoption Assistance
Annual Merit Increases
Community Volunteer Opportunities
Pay
The pay range for this role is $159,600 - $287,300. Job-related, non-discriminatory factors used to determine the actual offered rate include qualifications and experience, geographic location, education, external market data, and consideration of internal equity.
Schedule
The anticipated close date of this job requisition is: August 31, 2026.