Director, Customer Business Unit

For our client, a leader in the Manufacturing & Automotive space, we are seeking a Director for the Customer Business Unit to lead operational priorities where safety, quality, compliance, and execution discipline are central to success.

About the role

You will collaborate with field leadership, support functions, and cross-functional stakeholders to improve accountability, service delivery, and operational consistency. The position offers the opportunity to influence operational scale, customer outcomes, and organizational performance within a manufacturing environment.

Location: Remote - US based candidates only, no visa sponsorship available.

Responsibilities

• Lead a team of global program managers to oversee customer accounts
• Develop and implement strategic plans for high-revenue accounts
• Ensure product quality and timely delivery of projects
• Manage escalations and customer issues effectively
• Coordinate action plans across various teams to address operational challenges
• Participate in budgeting and resource management for projects
• Act as the primary customer liaison for program management and relationship-building

Requirements

• 10+ years of relevant experience in a managerial capacity
• Bachelor's degree in a related field or equivalent experience
• In-depth knowledge of manufacturing processes and supply chain management
• Strong negotiation and problem resolution skills
• Ability to manage multiple projects under tight deadlines
• Experience in contract negotiations and pricing strategies
• Strong interpersonal and leadership skills to motivate diverse teams

Benefits

• Comprehensive benefits package offered
• Remote work flexibility with required travel to customer locations
• Opportunities for public speaking engagements
• Access to performance reporting and analysis resources
• Supportive work environment promoting strategic planning and development

Pay

$143,000 – $197,000 annually