Business Travel Specialist

Core Responsibilities

• Arrange complex and routine travel (air, hotel, car, car service, rail) per company and client policies.
• Research visa/passport needs for international travel.
• Offer expert-level travel consultation and personalized service.
• Maintain traveler profiles and booking records (Sabre).
• Process exchanges, refunds, and apply corporate discounts.
• Use tools like Sabre, OBT, Groundspan, and company tracking/reporting systems.
• Stay current on travel trends, tools, and industry standards.
• Participate in training and continuous improvement efforts.

Proficiency Expectations

• Efficiently book: Simple domestic trips (within 10–15 min), Domestic multi-leg or simple international trips (within 20–30 min), Complex international itineraries (within 30–40 min).
• Apply fare rules, exchanges, name changes, unused ticket credits.
• Book car services and handle third-party bookings outside Sabre.
• Provide detailed recaps of bookings via email or phone.
• Finalize and quality-check bookings, invoices, and communications.

Qualifications

• 5+ years’ experience in corporate travel; VIP client experience required.
• Strong command of Sabre, including pricing, scripts, and ticketing.
• Expertise in airline, hotel, and car contracts.
• Impeccable customer service and communication skills.
• Proficiency in Microsoft Office, email, and messaging tools.
• Strong multitasking, problem-solving, and research capabilities.
• Flexibility to support clients outside standard hours.
• Strong knowledge of domestic/international destinations and regulations.
• Aptitude to resolve issues independently.
• High levels of motivation, working both independently and as part of a team.
• Know the aspects of the airline rules & restrictions.
• Good mathematical and analytical skills.
• Proficient with Outlook email.
• Proficient with Instant Messaging software.
• Proficient internet research skills for customer information.
• Certain typing and general IT skills may be required.
• Ability to sit or stand for long periods of time.