Business Transformation Analyst

Position Summary & Responsibilities

This role combines process analysis, stakeholder engagement, and change leadership to assess current operations, identify improvement opportunities, and design sustainable future-state solutions across functional areas such as Admissions, Financial Aid, Student Accounts, Finance, HR, Payroll, and Academic Affairs. The ideal candidate excels at facilitating workshops, mapping business processes, evaluating technology and SaaS readiness, and translating findings into actionable recommendations. They must also be skilled at navigating complex organizational dynamics, building trust with stakeholders at all levels, and driving adoption of new processes and ways of working through effective communication, critical thinking, and change management strategies.

Qualifications

• 5 or more years of experience working within a higher education institution
• 5 or more years of experience in Business Process Analysis, Organizational Change Management or related transformation-focused role
• Demonstrated experience facilitating process discovery sessions, documenting current-state workflows, and designing future-state business processes
• Strong ability to facilitate workshops and stakeholder interviews, document current-state processes, and design clear, actionable future-state workflows across complex functional areas
• Demonstrated expertise in higher education operations (e.g., Admissions, Financial Aid, Registrar, Finance, HR, Payroll, Academic Affairs, Student Success)
• Proven experience navigating complex organizational dynamics, building trust with stakeholders at all levels, and effectively engaging executive leadership through strong communication and executive-level storytelling
• Exceptional analytical and critical thinking skills with the ability to identify root causes, interpret behavioral and organizational signals, and translate insights into evidence-based recommendations
• Experience supporting large-scale transformation initiatives, including ERP/SaaS assessments, process improvement, and change management strategies that drive adoption and sustained organizational change
• Leverage Lean or Six Sigma experience desirable

Pay and Benefits

The salary range is $90,000 - $120,000
Health, Vision, Dental & Life Insurance
Short & Long Term Disability
Paid Parental Leave
3 Weeks Vacation, Sick Leave & Paid Holidays
401(K) with a 5% Employer Contribution
Pet Insurance
Connectivity stipend

The listed salary range for this position is indicative and subject to adjustment based on the candidate's unique skills and location. Final compensation will be determined through mutual agreement between the successful candidate and SIG.

SIG is an Equal Employment Opportunity employer