Business Technology Solutions Associate Consultant - CRM

About the role

The Digital Products & Solutions team at ZS helps organizations transform their last mile experiences through deep domain, analytics, technology, and consulting expertise. We specialize in implementing and optimizing Veeva solutions, including Veeva CRM, Vault, MyInsights, and Network, to address the unique needs of our clients.

Responsibilities

• Deliver Veeva CRM and Vault implementation projects for Pharma, Healthcare, and Life Sciences clients.
• Provide techno-functional expertise to support CRM and Vault transformations, including architecture discussions, solution design, and project delivery.
• Collaborate with cross-functional teams (architects and developers in India) to ensure successful project outcomes.
• Guide clients in decision-making between platforms such as Veeva and Salesforce, offering strategic insights on innovative CRM solutions.
• Drive projects involving content approval workflows, commercial field sales, regulatory processes, and CRM/Vault integration use cases.
• Communicate complex technical solutions to both technical and non-technical stakeholders confidently and effectively.
• Work closely with the onshore and offshore team on day-to-day basis.

Requirements

• Bachelor’s/Master’s degree in Computer Science, Information Technology, Business Administration, or related fields.
• 3+ years of experience in CRM transformation projects, with at least 2+ years focused on Veeva CRM and Vault implementations in the Pharma and Life Sciences domains.
• Hands-on expertise in Veeva CRM, Vault, and related capabilities like MyInsights, Content Approvals, and Regulatory Compliance.
• Strong understanding of industry-specific workflows, including HCP engagement, sales automation, and regulatory processes.
• Certifications in Veeva CRM or Vault.
• Ability to collaborate with technical teams and influence architectural decisions without direct hands-on implementation responsibility.
• Familiarity with Salesforce CRM is a plus, especially in transitioning or comparing capabilities between platforms.
• Strong client engagement skills, with the ability to present technical solutions clearly and persuasively to diverse audiences.
• Fluency in English.

Qualifications

• Client-first mentality.
• Intense work ethic.
• Collaborative spirit and problem-solving approach.

Skills

• Excellent problem-solving skills and a results-oriented mindset.
• Demonstrated ability to manage timelines, budgets, and deliverables for complex projects.
• Experience in working with global, cross-functional teams.
• Willingness to travel occasionally to client sites or ZS offices.

Benefits

At ZS, we offer a comprehensive total rewards package that supports your health and well-being, financial future, time away, and professional development. This includes:

• Robust skills-building programs.
• Milestone training programs aligned to career progression opportunities.
• Internal mobility paths that empower growth via s-curves, individual contribution, and role expansions.

We also provide a hybrid working model and a flexible travel schedule to support your work-life balance and professional growth.