Business Technology Solutions Associate Consultant - Clinical Trial Portfolio Performance & Quality

About the role

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology, and human ingenuity to deliver better outcomes for all. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers, and consumers, worldwide. ZSers drive impact by bringing a client-first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business.

What you’ll do

• Collaborate with ZS internal teams and client stakeholders to design and implement technology-enabled RBQM and clinical quality platforms that address critical R&D and clinical trial business challenges
• Translate complex business problems in clinical trial oversight, patient safety, and risk management into clear technical and solution design requirements
• Lead modules and workstreams within large-scale transformation programs, contributing to end-to-end solution delivery (strategy through implementation)
• Partner with technical architects to validate solution design, platform architecture, and implementation approaches for RBQM and clinical operations ecosystems
• Apply structured delivery methodologies and best practices to ensure high-quality execution and strong client experience
• Manage and mentor diverse project teams, providing coaching and guidance to junior team members
• Lead planning and execution of deliverables such as solution vision, business case development, user requirements, system design inputs, testing strategy, deployment planning, and operations strategy
• Drive cross-functional collaboration across clinical, quality, and technology stakeholders to ensure successful platform adoption and scalability

What You’ll Bring

• Bachelor’s or Master’s degree in Business Analytics, Computer Science, Information Systems, Engineering, or related field
• 3+ years of relevant experience delivering technology-enabled solutions, platforms, or transformation programs, ideally in life sciences or healthcare
• Experience working with or exposure to Risk-Based Quality Management (RBQM), clinical operations, or quality systems in pharmaceutical/biotech environments
• Strong understanding of data concepts (SQL, RDBMS, data warehousing, reporting systems) and familiarity with cloud or modern data platforms
• Exposure to Python or similar programming languages, with ability to understand technical implementation and data flows
• Understanding of clinical trial processes, risk management, and quality oversight frameworks (e.g., Quality Risk Management, FDA/ICH expectations)
• Strong problem-solving skills with ability to structure complex business and technical challenges into clear solution frameworks
• Able to simplify and communicate complex concepts to both technical and non-technical stakeholders
• Excellent communication skills (written and verbal), with comfort working in client-facing environments
• Experience working in global, matrixed, and virtual team environments with multiple concurrent projects
• Client-first mindset, high ownership, and ability to operate in fast-paced delivery environments
• Fluency in English

How you’ll grow

• Cross-functional skills development & custom learning pathways
• Milestone training programs aligned to career progression opportunities
• Internal mobility paths that empower growth via s-curves, individual contribution and role expansions

Perks & Benefits

• Comprehensive total rewards package that supports your health and well-being, financial future, time away, and professional development
• Robust skills-building programs
• Multiple career progression paths
• Internal mobility
• Deeply collaborative culture

Hybrid working model

We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.

Travel

Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.