Business Technology Analyst - AI

About the role

The Business Analyst partners with product managers, business stakeholders, data scientists, and technology teams to support the delivery of AI-driven solutions that enhance and modernize the end-to-end Mortgage and Home Equity origination experience.

Responsibilities

• Elicit, analyze, document, and translate business needs into clear functional and non-functional requirements, user stories, acceptance criteria, and workflow designs.
• Collaborate across the origination lifecycle to define data requirements, model inputs and outputs, decisioning logic, and workflow integrations.
• Facilitate stakeholder alignment through requirements workshops, backlog refinement, and cross-functional working sessions.
• Support test planning, user acceptance testing, implementation readiness, and validation of AI-driven solutions to ensure alignment with business objectives and operational needs.
• Support AI governance, model risk management, regulatory compliance, audit documentation, and control requirements.
• Contribute to performance measurement, KPI tracking, continuous improvement initiatives, dependency management, and Agile delivery activities.

Requirements

• Strong knowledge of mortgage origination processes.
• Analytical problem-solving skills.
• Ability to work at the intersection of business, data, and technology.

Qualifications

• Bachelor's degree, or equivalent work experience.
• 10 or more years of direct experience with project management responsibilities.

Skills

• Ability to conduct an analysis of business needs.
• Understanding and use of project management techniques and testing processes.
• Proficient computer navigation skills using a variety of software packages.
• Project management, organization, and analytical skills.
• Interpersonal, verbal, written, and presentation communication skills.
• Leadership and negotiation skills.
• Knowledge of artificial intelligence (AI), large language models (LLMs), and AI-powered solutions.

Benefits

Our benefits include healthcare (medical, dental, vision), basic term and optional term life insurance, short-term and long-term disability, pregnancy disability and parental leave, 401(k) and employer-funded retirement plan, paid vacation, sick and safe leave, adoption assistance, and more. For more details, see our full benefits page.