Business Technology Account Manager
for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to map content.
We have posting includes: "POSTING DEADLINE This position is posted until filled." (metadata) ignore.
"PREFERENCES" list of preferences: bullet-like lines. Those are preferences/qualifications? Could go under Qualifications or Skills. The posting also has "Job Description Business Technology Account Manager Salary Grade: G04 Minimum Midpoint Maximum $110,004 - $148,506 - $187,007". That's pay info. So we need a Pay section with that salary range.
We have Summary (About the role). Then "Essential Duties And Responsibilities" list (Responsibilities). Then "Competencies" (Skills). Then "Qualifications" (Minimum education/experience, Preferred experience). Then "Communication Skills", "ANALYSIS AND PROBLEM SOLVING ABILITY", "DECISION MAKING", "SCOPE AND IMPACT", "Physical Demands", "Work Environment", "SAFETY AND ADA STATEMENT". Many of these could be considered part of Qualifications/Skills but we need to follow instruction: include a section only when posting has real, specific content for it. We have content for About the role (Summary). Responsibilities (Essential Duties). Qualifications (MINIMUM EDUCATION... Preferred experience). Skills (Competencies, Communication Skills, Analysis..., Decision Making, Scope...). Benefits? Not present. Pay present. Schedule? Not present. So we will include sections: About the role, Responsibilities, Qualifications, Skills, Pay.
We must not repeat job title as heading. Use for each section heading.
We need to use - for any list of duties/requirements/benefits. For prose use
.
We need to preserve all substantive information, not invent or summarize away detail. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. Also remove "POSTING DEADLINE", "PREFERENCES" maybe treat as part of Qualifications? Actually preferences list is like desired qualifications. We'll incorporate into Qualifications or Skills. The list under PREFERENCES includes items like "Utility / Regulated Industry Experience", "Business Relationship Ownership", etc. Those are qualifications/skills. We'll include them under Qualifications (maybe as bullet list). We need to ensure we don't lose any content.
Let's extract content:
- About the role: The Summary paragraph after "Job Description Business Technology Account Manager Salary Grade: G04 Minimum Midpoint Maximum $110,004 - $148,506 - $187,007". Actually the summary starts after that line: "The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills. Summary Builds and manages strategic relationships with assigned business functions to ensure technology investments, delivery, and operations align with business strategy, regulatory obligations, and measurable outcomes. Serves as the primary IT point of accountability for demand intake, prioritization, and value realization across run/grow/transform work. Translates business objectives into an outcome based roadmap and coordinates delivery across product teams, enterprise platforms, and service owners using Agile/Lean practices. Bridges business, IT, and operational technology (OT) to support safe, reliable, and resilient operations while advancing digital modernization, grid and asset intelligence, customer experience, and decarbonization goals. Ensures solutions are secure, compliant, and operationally ready in partnership with cybersecurity, architecture, and IT service management. Applies product and platform thinking, data governance, and responsible AI practices to accelerate outcomes while managing risk. Provides financial transparency (budget, forecast, TCO), manages vendor and partner performance, and drives modernization through cloud, data/analytics, automation, and responsible AI. Acts as a trusted advisor to assigned business units, leaders, process owners, and key stakeholders."
We need to keep that as prose.
- Responsibilities: The "Essential Duties And Responsibilities" block with many bullet-like sentences each starting with a verb. We'll turn each sentence into
- . Ensure we keep all content.
List them:
1. Owns the business IT relationship for assigned functional areas; serves as the primary point of accountability for technology value realization, satisfaction, reliability, resiliency, and regulatory commitments
2. Leads demand management and intake; shapes requests into a prioritized, outcome based roadmap aligned to enterprise strategy, architecture standards, capacity, and product operating model practices (epics, features, acceptance criteria, value hypotheses)
3. Partners with business leaders to define OKRs, benefits cases, and value tracking for technology initiatives; communicates progress and realized benefits using data driven dashboards and agreed measurement methods
4. Drives portfolio governance across run/grow/transform work, ensuring stage gates, risk and issue management, decision transparency, and appropriate cybersecurity, operational risk, data privacy, and responsible AI governance
5. Coordinates delivery across IT product teams, enterprise platforms, and service owners using Agile/Lean practices; removes blockers, aligns dependencies, and promotes DevSecOps, automation, and continuous delivery aligned to solution risk profiles
6. Champions consolidation and modern engineering adoption (SaaS/PaaS, automation, API integration) while ensuring reliability and operational readiness; partners with platform engineering and FinOps to optimize cost, performance, and sustainability
7. Ensures security, privacy, and compliance requirements are incorporated early (secure by design); partners with cybersecurity and risk teams on control requirements, remediation, Zero Trust principles, and applicable energy sector controls (e.g., NERC CIP)
8. Partners with data and analytics teams to enable trusted data products, reporting, and responsible AI use cases; promotes data governance, quality, stewardship, and fit for purpose GenAI adoption with approved tools and safeguards
9. Supports IT financial transparency (budgets, forecasts, spend/clearings, TCO) in coordination with IT PPMO and financial analysts; identifies optimization opportunities and cost to value tradeoffs, including cloud/SaaS consumption and license optimization
10. Coordinates with IT leaders on vendor and partner management, including sourcing input, contract/SLA alignment, performance reviews, license optimization, and third party risk, data protection, and resilience requirements
11. Leads stakeholder communications and executive level updates; sets expectations, escalates effectively, ensures two way feedback, and translates technical topics into business impact, including support for incident and major event communications
12. Champions change management and adoption for major releases, including training, communications, readiness, hypercare, and process redesign to maximize business impact for field and frontline users
13. Monitors service health and customer experience for key applications and services; partners with ITSM to reduce incident/problem trends and drive continuous improvement using observability/SRE practices (SLIs/SLOs), resilience testing, and post incident learning.
We'll put each as
- .
- Qualifications: Contains MINIMUM EDUCATION AND/OR EXPERIENCE paragraph, Preferred experience paragraph, plus the PREFERENCES list (which is essentially qualifications/skills). Also includes "Working experience with Artificial Intelligence tools and practices is desired." Also "Communication Skills Strong verbal and written communication skills" maybe part of Skills but could be under Qualifications. We'll treat Qualifications as education/experience and preferred experience. We'll also include the PREFERENCES list as bullet list under Qualifications (or maybe under Skills). But we need to avoid duplication. Let's decide: Qualifications section will contain education/experience and preferred experience. The PREFERENCES list is more like desired qualifications/skills; we could put them under Skills. However the instruction: Use
- for any list of duties/requirements/benefits. So we can put the PREFERENCES list under Qualifications as requirements. But we also have separate Competencies etc. Might be better to put PREFERENCES under Qualifications as they are preferences. Then Skills section will contain Competencies, Communication Skills, Analysis..., Decision Making, Scope... etc.
Let's extract Qualifications content:
MINIMUM EDUCATION AND/OR EXPERIENCE: "Bachelors degree in information technology, engineering, business administration or computer science from a four-year university or college with seven to nine years of related experience including 4 years of Management Experience or equivalent combination of education and/or experience related to the discipline. Relevant experience includes technology account management/business relationship management, product and portfolio management, and delivery leadership across cloud/SaaS, data/analytics, integration, cybersecurity, and OT/IT environments within an energy company or similarly regulated industry."
Preferred experience: "Preferred experience: includes professional work in business or information technology with demonstrated success partnering with senior business leaders in a regulated environment, IT leadership, cybersecurity/GRC, PPMO, client and data center services, IT architects, application teams, and managing third party/SaaS ecosystems. Working experience with Artificial Intelligence tools and practices is desired."
Also there is "Communication Skills Strong verbal and written communication skills" maybe separate but we can put under Skills.
Now PREFERENCES list:
- Utility / Regulated Industry Experience Energy, utilities, or highly regulated environments (NERC CIP, compliance, OT)
- Business Relationship Ownership Acts as primary IT partner to business leadersStrong stakeholder management at Director/VP level
- Product + Portfolio Mindset Roadmaps, prioritization, OKRs, value trackingExperience in Agile / product-based delivery
- Technology Breadth Exposure to cloud, SaaS, data/analytics, integrationComfortable bridging business and technical teams
- Security & Risk Awareness Works with cybersecurity, governance, and compliance teamsUnderstands ¿secure by design¿ principles
- Financial Acumen Budgeting, forecasting, TCO, cost vs value decisions ¿ Vendor / Partner Management Experience managing SaaS vendors, SLAs, and performance
- Strong Executive Communication Can translate technical topics into business impactExperience presenting to senior leadership
- Change Management Focus Drives adoption, training, and business readiness for new solutions
- Modernization & AI Awareness (Nice-to-have) Exposure to AI/GenAI, data governance, digital transformation
We need to preserve all substantive information. We'll format each as
- under Qualifications maybe.
Now Skills section: Contains Competencies paragraph, Communication Skills, ANALYSIS AND PROBLEM SOLVING ABILITY, DECISION MAKING, SCOPE AND IMPACT. Also maybe "Strong interpersonal and leadership skills, including influencing without authority, executive storytelling, and negotiation." etc. That's part of Competencies.
Let's extract Competencies paragraph:
"Strong business and technical orientation with working knowledge of financial and economic analysis, regulatory frameworks (including energy/utility compliance), engineering and IT principles, and general business practices; strong digital literacy across cloud, data, integration, and modern software delivery concepts. Knowledge and experience in strategic planning to integrate strategic, operational, financial, architectural, and regulatory considerations; ability to shape product and platform strategies and multi year roadmaps that balance run reliability with modernization and transformation. Demonstrated ability to be meticulous in follow up, showing execution rigor through clear milestones, RAID management, and operational readiness practices. Ability to interact, collaborate, and develop consensus with a wide range of internal and external stakeholders, including business, IT, cybersecurity, corporate security, architecture, data, applications, OT, and strategic vendors. Strong interpersonal and leadership skills, including influencing without authority, executive storytelling, and negotiation. Willingness to challenge the norm and act as a change leader through digital transformation, process modernization, and responsible AI adoption. Ability to work with senior business partners to develop creative solutions using systems thinking, data driven decision making, and risk based tradeoffs. Ability to work in and foster a team environment, including cross functional product teams and value streams."
That's a long paragraph; we can keep as
.
Communication Skills: "Strong verbal and written communication skills" (maybe just that
- for any list of duties/requirements/benefits. For prose use
. We need to preserve all substantive information, not invent or summarize away detail. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. Also remove "POSTING DEADLINE", "PREFERENCES" maybe treat as part of Qualifications? Actually preferences list is like desired qualifications. We'll incorporate into Qualifications or Skills. The list under PREFERENCES includes items like "Utility / Regulated Industry Experience", "Business Relationship Ownership", etc. Those are qualifications/skills. We'll include them under Qualifications (maybe as bullet list). We need to ensure we don't lose any content. Let's extract content: - About the role: The Summary paragraph after "Job Description Business Technology Account Manager Salary Grade: G04 Minimum Midpoint Maximum $110,004 - $148,506 - $187,007". Actually the summary starts after that line: "The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills. Summary Builds and manages strategic relationships with assigned business functions to ensure technology investments, delivery, and operations align with business strategy, regulatory obligations, and measurable outcomes. Serves as the primary IT point of accountability for demand intake, prioritization, and value realization across run/grow/transform work. Translates business objectives into an outcome based roadmap and coordinates delivery across product teams, enterprise platforms, and service owners using Agile/Lean practices. Bridges business, IT, and operational technology (OT) to support safe, reliable, and resilient operations while advancing digital modernization, grid and asset intelligence, customer experience, and decarbonization goals. Ensures solutions are secure, compliant, and operationally ready in partnership with cybersecurity, architecture, and IT service management. Applies product and platform thinking, data governance, and responsible AI practices to accelerate outcomes while managing risk. Provides financial transparency (budget, forecast, TCO), manages vendor and partner performance, and drives modernization through cloud, data/analytics, automation, and responsible AI. Acts as a trusted advisor to assigned business units, leaders, process owners, and key stakeholders." We need to keep that as prose. - Responsibilities: The "Essential Duties And Responsibilities" block with many bullet-like sentences each starting with a verb. We'll turn each sentence into
- . Ensure we keep all content. List them: 1. Owns the business IT relationship for assigned functional areas; serves as the primary point of accountability for technology value realization, satisfaction, reliability, resiliency, and regulatory commitments 2. Leads demand management and intake; shapes requests into a prioritized, outcome based roadmap aligned to enterprise strategy, architecture standards, capacity, and product operating model practices (epics, features, acceptance criteria, value hypotheses) 3. Partners with business leaders to define OKRs, benefits cases, and value tracking for technology initiatives; communicates progress and realized benefits using data driven dashboards and agreed measurement methods 4. Drives portfolio governance across run/grow/transform work, ensuring stage gates, risk and issue management, decision transparency, and appropriate cybersecurity, operational risk, data privacy, and responsible AI governance 5. Coordinates delivery across IT product teams, enterprise platforms, and service owners using Agile/Lean practices; removes blockers, aligns dependencies, and promotes DevSecOps, automation, and continuous delivery aligned to solution risk profiles 6. Champions consolidation and modern engineering adoption (SaaS/PaaS, automation, API integration) while ensuring reliability and operational readiness; partners with platform engineering and FinOps to optimize cost, performance, and sustainability 7. Ensures security, privacy, and compliance requirements are incorporated early (secure by design); partners with cybersecurity and risk teams on control requirements, remediation, Zero Trust principles, and applicable energy sector controls (e.g., NERC CIP) 8. Partners with data and analytics teams to enable trusted data products, reporting, and responsible AI use cases; promotes data governance, quality, stewardship, and fit for purpose GenAI adoption with approved tools and safeguards 9. Supports IT financial transparency (budgets, forecasts, spend/clearings, TCO) in coordination with IT PPMO and financial analysts; identifies optimization opportunities and cost to value tradeoffs, including cloud/SaaS consumption and license optimization 10. Coordinates with IT leaders on vendor and partner management, including sourcing input, contract/SLA alignment, performance reviews, license optimization, and third party risk, data protection, and resilience requirements 11. Leads stakeholder communications and executive level updates; sets expectations, escalates effectively, ensures two way feedback, and translates technical topics into business impact, including support for incident and major event communications 12. Champions change management and adoption for major releases, including training, communications, readiness, hypercare, and process redesign to maximize business impact for field and frontline users 13. Monitors service health and customer experience for key applications and services; partners with ITSM to reduce incident/problem trends and drive continuous improvement using observability/SRE practices (SLIs/SLOs), resilience testing, and post incident learning. We'll put each as
- .
- Qualifications: Contains MINIMUM EDUCATION AND/OR EXPERIENCE paragraph, Preferred experience paragraph, plus the PREFERENCES list (which is essentially qualifications/skills). Also includes "Working experience with Artificial Intelligence tools and practices is desired." Also "Communication Skills Strong verbal and written communication skills" maybe part of Skills but could be under Qualifications. We'll treat Qualifications as education/experience and preferred experience. We'll also include the PREFERENCES list as bullet list under Qualifications (or maybe under Skills). But we need to avoid duplication. Let's decide: Qualifications section will contain education/experience and preferred experience. The PREFERENCES list is more like desired qualifications/skills; we could put them under Skills. However the instruction: Use
- for any list of duties/requirements/benefits. So we can put the PREFERENCES list under Qualifications as requirements. But we also have separate Competencies etc. Might be better to put PREFERENCES under Qualifications as they are preferences. Then Skills section will contain Competencies, Communication Skills, Analysis..., Decision Making, Scope... etc. Let's extract Qualifications content: MINIMUM EDUCATION AND/OR EXPERIENCE: "Bachelors degree in information technology, engineering, business administration or computer science from a four-year university or college with seven to nine years of related experience including 4 years of Management Experience or equivalent combination of education and/or experience related to the discipline. Relevant experience includes technology account management/business relationship management, product and portfolio management, and delivery leadership across cloud/SaaS, data/analytics, integration, cybersecurity, and OT/IT environments within an energy company or similarly regulated industry." Preferred experience: "Preferred experience: includes professional work in business or information technology with demonstrated success partnering with senior business leaders in a regulated environment, IT leadership, cybersecurity/GRC, PPMO, client and data center services, IT architects, application teams, and managing third party/SaaS ecosystems. Working experience with Artificial Intelligence tools and practices is desired." Also there is "Communication Skills Strong verbal and written communication skills" maybe separate but we can put under Skills. Now PREFERENCES list: - Utility / Regulated Industry Experience Energy, utilities, or highly regulated environments (NERC CIP, compliance, OT) - Business Relationship Ownership Acts as primary IT partner to business leadersStrong stakeholder management at Director/VP level - Product + Portfolio Mindset Roadmaps, prioritization, OKRs, value trackingExperience in Agile / product-based delivery - Technology Breadth Exposure to cloud, SaaS, data/analytics, integrationComfortable bridging business and technical teams - Security & Risk Awareness Works with cybersecurity, governance, and compliance teamsUnderstands ¿secure by design¿ principles - Financial Acumen Budgeting, forecasting, TCO, cost vs value decisions ¿ Vendor / Partner Management Experience managing SaaS vendors, SLAs, and performance - Strong Executive Communication Can translate technical topics into business impactExperience presenting to senior leadership - Change Management Focus Drives adoption, training, and business readiness for new solutions - Modernization & AI Awareness (Nice-to-have) Exposure to AI/GenAI, data governance, digital transformation We need to preserve all substantive information. We'll format each as
- under Qualifications maybe.
Now Skills section: Contains Competencies paragraph, Communication Skills, ANALYSIS AND PROBLEM SOLVING ABILITY, DECISION MAKING, SCOPE AND IMPACT. Also maybe "Strong interpersonal and leadership skills, including influencing without authority, executive storytelling, and negotiation." etc. That's part of Competencies.
Let's extract Competencies paragraph:
"Strong business and technical orientation with working knowledge of financial and economic analysis, regulatory frameworks (including energy/utility compliance), engineering and IT principles, and general business practices; strong digital literacy across cloud, data, integration, and modern software delivery concepts. Knowledge and experience in strategic planning to integrate strategic, operational, financial, architectural, and regulatory considerations; ability to shape product and platform strategies and multi year roadmaps that balance run reliability with modernization and transformation. Demonstrated ability to be meticulous in follow up, showing execution rigor through clear milestones, RAID management, and operational readiness practices. Ability to interact, collaborate, and develop consensus with a wide range of internal and external stakeholders, including business, IT, cybersecurity, corporate security, architecture, data, applications, OT, and strategic vendors. Strong interpersonal and leadership skills, including influencing without authority, executive storytelling, and negotiation. Willingness to challenge the norm and act as a change leader through digital transformation, process modernization, and responsible AI adoption. Ability to work with senior business partners to develop creative solutions using systems thinking, data driven decision making, and risk based tradeoffs. Ability to work in and foster a team environment, including cross functional product teams and value streams."
That's a long paragraph; we can keep as
. Communication Skills: "Strong verbal and written communication skills" (maybe just that