Business Technology Account Manager

About the role

We are looking for an experienced sales professional with proven performance in value-based, consultative, solution & service sales. In this role you would learn more about business, security, risk, and where technology can help solve operational problems and improve productivity. As a Business Technology Manager (Account Manager), you will be primarily responsible for retaining and growing existing clients. Building quality, trusted relationships with clients, vendor partners and other team members will be key to your success.

Key Responsibilities

• Work to establish rapport and maintain relationships with current clients and vendors.
• Conduct periodic business reviews including annual planning and budgeting sessions with clients to review relationship health, client satisfaction, and service delivery.
• Routinely explore growth opportunities within existing client base.
• Intervene when client issues arise; drive action plans to remediate issues, prioritize.
• Establish clear expectations with clients and fellow team members in every area of interaction.
• Prepare sales quotes, proposals and other client facing deliverables as needed to respond to client service requirements and procedures.
• Solve client inquiries in an expeditious and tactful manner. Follow up with clients on a timely basis.
• Track sales activities and maintain accurate pipeline driving to Monthly, Quarterly & Annual Goal attainment.
• Effective follow up, value add and closing capabilities.
• CRM data management, Ability to build quotes with accurate data.

Skills, Knowledge and Expertise

• Commitment to support and promote Mytech’s mission, vision, and values.
• 5+ years of account management experience.
• Experience in technology with an understanding of hardware and networks.
• Understand core business concepts, P&L, ROI, etc.
• Proficient in Microsoft Office programs.

Benefits

• 12 days of accrued vacation in your first year.
• 6 days Sick time.
• 8 hours of volunteer time.
• Medical, Dental, and Vision insurance (employee portion fully paid).
• Company paid Life, STD, and LTD.
• Professional Development Plan.
• 401k with company match.
• Eligible for Quarterly Bonus.