Business Technical Support Analyst

Responsibilities

• Workstation installation and maintenance.
  • Set up, install, and configure new and transferred PC and Macintosh computers and peripherals.
  • Hardware installations for a variety of Macs including internal battery, memory, cache, RAM, and Ethernet cards.
  • Maintain, troubleshoot, and repair networked Macintosh and PC hardware and software.
  • Diagnose hardware repair needs, schedule, and coordinate repairs with vendors.
  • Ensure hardware and software meet all UCSF security requirements.
• Application Server installation and maintenance.
  • Maintain functional integrity of the LAN and connections with the campus network.
  • Manage Active Directory accounts.
  • Support connections to the hospital information system (APEX).
  • Support and back up Windows and Unix-based servers.
  • Manage Screen Connect remote software.
• Network Support.
  • Assist in local and wide area networking functions.
  • Diagnose and resolve problems.
  • Submit work requests and coordinate with Enterprise Network.
  • Troubleshoot and maintain VPN software.
  • Report network and server problems to ENS and the Medical Center IT.
  • Attend daily CVRI IT meetings.
• Server Support.
  • Configure and maintain servers for backup (Retrospect), databases, file sharing servers, and application servers.
  • Install and manage Bigfix.

Qualifications

• Bachelor’s degree in related area; and/or equivalent experience/training.
• Minimum 1 year of related experience.
• Demonstrated technical skills and knowledge of Macintosh and PC hardware, servers, peripherals, and software.
• Proven ability to install, configure, and upgrade desktop systems.
• Knowledge of wide area and local networks and the ability to troubleshoot problems and coordinate solutions.
• Excellent communication skills and ability to instruct/train users.
• Server file sharing, application management, and Active Directory knowledge.

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging, and stem cells. Pride Values: UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity, and excellence – also known as our PRIDE values. In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care.

Additional Information

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html.