Business Systems Technical Lead

About the role

Iridium is an award-winning and innovative satellite communications company with a unique network and services that support critical communications needs globally. We are currently seeking a Business Systems Technical Lead to join our Enterprise Applications team.

Responsibilities

• Lead the technical direction for business systems, overseeing system configuration, integration, and troubleshooting
• Provide mentorship and guidance to junior team members and stakeholders
• Oversee the integration of business applications and ensure seamless communication between systems through APIs, middleware, or other solutions
• Work closely with business users, project managers, and IT teams to understand business needs and translate them into technical solutions that align with organizational goals
• Continuously monitor the performance of business systems and identify opportunities for optimization while mitigating technical risk; Recommend and implement improvements, following best practices, to enhance system functionality, efficiency, and scalability
• Lead and manage projects related to business system implementations, upgrades, and enhancements; Ensure project timelines, deliverables, and budgets are met while minimizing disruption to business operations
• Act as the go-to technical resource for troubleshooting complex system issues; Lead efforts to resolve system errors, integration issues, and other technical challenges
• Develop and maintain technical documentation for system configurations, integrations, and processes; Ensure the team follows best practices in system configuration, testing, and deployment
• Provide training and knowledge transfer to business users and internal teams; Ensure users have the necessary tools and understanding to use the systems effectively
• Ensure that business applications comply with company policies, regulatory requirements, and security protocols; Implement solutions that protect sensitive data and adhere to organizational standards
• Collaborate with external vendors for system support, upgrades, and integrations; Manage vendor relationships and ensure solutions meet business and technical requirements
• Guide team on technical best practices and coding standards
• Conduct code reviews to ensure quality standards are met
• Research, inquire, and inform Enterprise Applications team of trends in technology and recommend and work with management to implement solutions that will enhance processes and efficiency

Requirements

• Bachelor’s degree in Computer Science, Information Systems, or related field
• 5+ years of relevant experience with software applications and systems
• Strong experience with system integration and troubleshooting, particularly with APIs and middleware solutions
• Experience in leading technical aspects of projects, including system rollouts, upgrades, and integrations
• Proficiency in database management (e.g., SQL, relational databases) and reporting tools (e.g., Power BI)
• Good verbal and written communication skills, with the ability to confidently present products/deliverables/analysis/issues to various groups in the organization
• An analytical mindset, with the ability to understand a situation or problem and think critically to make decisions or come up with solutions
• Comfortable managing upward, including being a proactive communicator and asking for help when needed
• Confidence and ability to establish meaningful relationships with your manager and members of your team
• Prioritize tasks, be self-aware enough to identify and correct mistakes, and not be afraid to ask for help when needed

Qualifications

• Relevant certifications in business systems, project management, or technical fields (e.g., PMP, Microsoft Certified Solutions Expert)
• Experience with cloud-based enterprise applications and services (e.g., AWS, Azure)
• Experience with project management methodologies (e.g., Agile, Waterfall)
• Experience with regulatory frameworks (e.g., SOX) and ensuring compliance in business system implementations

Skills

• Technical expertise in business application platforms (e.g., ERP, CRM, etc.) and cloud-based business applications (Finance, HR, Supply Chain, PPM, Contracts)
• Strong leadership and mentoring skills
• Ability to analyze and solve complex problems
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Knowledge of regulatory frameworks and compliance requirements

Benefits

• Medical, dental, and vision insurance coverage
• 401(k) retirement plan options
• Paid time off and paid holidays
• Paid parental leave
• Other discounts and perks

Pay

$90,000 - $120,000 USD

Schedule

This position is hybrid, requiring 3 days in the office and 2 days from home.