Business Systems Lead

Key Responsibilities

• Serve as a functional lead for Epicor ERP (E10 / Kinetic), supporting daily operations across all departments.
• Troubleshoot system issues and coordinate with IT staff or external vendors as needed.
• Ensure system stability, data integrity, and optimal performance.
• Support system upgrades, enhancements, testing, and deployment activities.
• Provide hands-on support and training to end-users across departments.
• Develop and maintain user documentation and standard operating procedures.
• Aid departments in improving system utilization and business process alignment.
• Understand and support full Quote-to-Cash and Procure-to-Pay workflows.
• Work closely with Sales, Customer Service, Production, Purchasing, Supply Chain, Quality, and Finance to ensure system alignment with operational needs.
• Assist in documenting and standardizing business processes across business units.
• Identify process gaps and recommend system-based improvements.
• Design, develop, and maintain reports and dashboards within Epicor and related tools.
• Utilize Excel, SQL, and Power BI to analyze data and deliver actionable insights.
• Develop and maintain operational and financial KPIs aligned with business objectives.
• Perform data mining and trend analysis to support leadership decision-making.
• Ensure reporting accuracy, reliability, and alignment with business requirements.
• Provide Tier 1 help desk support as needed.
• Collaborate with IT team members to ensure balanced workload coverage and continuity of support.
• Escalate complex technical issues appropriately while maintaining ownership through resolution.

Qualifications

• Education: Associates or bachelor’s degree in information technology, Computer Science, Business Administration, or a related field.
• Experience: Minimum of 3-5 years of experience in a business systems support role or similar position.
• Hands-on experience with Epicor ERP 10 or Kinetic ERP is required. The ideal candidate will be familiar with system navigation, configuration, and support in an Epicor environment.
• Skills: - Strong understanding of end-to-end business flows (Quote-to-Cash & Procure-to-Pay).
• Functional knowledge of Epicor modules and system configuration.
• Advanced Excel skills required (pivot tables, Power Query, complex formulas).
• Experience with SQL and/or Power BI strongly preferred.
• Strong analytical and data interpretation skills.
• Excellent written and verbal communication skills.
• Ability to work cross-functionally in a fast-paced environment.
• Strong problem-solving mindset with attention to detail.
• Knowledge of database management and SQL is a plus.

Work Environment

• The position may require occasional after-hours support for system updates or emergency issues.
• Ability to work in a dynamic and collaborative team environment.
• May require occasional travel to company locations or conferences.