Business Systems & Operations Coordinator-Oak Creek

About the Role

Airoldi Brothers & Co., a family-owned truck leasing and transportation solutions provider with over 85 years of experience, is seeking an operationally minded individual to enhance workflows, communication, reporting visibility, and operational systems across the organization. This role focuses on process improvement, Microsoft 365 coordination, reporting support, user support, and collaboration with outsourced IT partners to drive efficiency and consistency. The position is not a traditional IT help desk or infrastructure role but centers on improving operational effectiveness and supporting internal systems-related projects.

Responsibilities

• Identify and implement opportunities to improve workflows, communication, reporting visibility, and operational efficiency across departments.
• Reduce repetitive administrative tasks while supporting process consistency, organization, and standardization.
• Develop scalable operational procedures and systems to improve day-to-day effectiveness and reduce dependency on tribal knowledge.
• Support and improve utilization of Microsoft 365 tools including Teams, SharePoint, OneDrive, and Outlook.
• Enhance file organization, accessibility, collaboration workflows, user permissions, and communication standards across the organization.
• Assist with onboarding, user setup, and overall information organization initiatives.
• Support operational reporting, dashboards, and data visibility initiatives.
• Improve accessibility, organization, consistency, and flow of operational and management reporting information.
• Assist leadership with reporting tools, operational metrics, and information organization.
• Serve as the primary internal liaison with outsourced IT providers.
• Provide first-level user support and coordinate technology-related needs across departments and facilities.
• Assist with setup and coordination of new facility IT infrastructure in partnership with outsourced IT providers and Director of Operations.

Requirements

• Strong working knowledge of Microsoft 365 tools and applications.
• Strong organizational and communication skills.
• Process-oriented mindset with strong problem-solving ability.
• Comfortable working with non-technical users across departments.
• Ability to manage multiple projects and priorities simultaneously.
• Operational, logistics, manufacturing, or service-industry experience preferred.
• Desired experience with reporting tools, dashboards, SharePoint, Power BI, or workflow automation.
• Degree in business, information systems, operations, or related field preferred.

Preferred Traits

• Self-motivated and improvement-oriented.
• Strong follow-through and accountability.
• Comfortable balancing day-to-day support with longer-term improvement initiatives.
• Able to communicate effectively with both operational and administrative teams.
• Interested in helping build scalable operational systems and processes.

Reporting Structure

This position will initially report to the CFO/Ownership due to the highly cross-functional and operational nature of the role.

Pay

Starting compensation from $70,000 annually, commensurate with experience.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Health savings account
• Life insurance
• Paid orientation
• Paid sick time
• Paid time off
• Vision insurance