Business Systems Manager (Salesforce & Manufacturing ERP)

The Business Systems Manager (Salesforce & Manufacturing ERP) role is based in the United States and offers the opportunity to take ownership of critical enterprise applications that support business growth and operational efficiency.

About the role

This role combines Salesforce administration, development, ERP support, integrations, and process improvement initiatives. The Business Systems Manager will work closely with stakeholders to transform business requirements into scalable technology solutions and influence strategy while staying hands-on with enterprise applications.

Responsibilities

• Oversight of administration, development, and optimization of Salesforce and ERP platforms
• Manage Salesforce security settings, roles, permissions, and data models
• Create and maintain reports, dashboards, and analytics solutions
• Lead Salesforce enhancements, testing, releases, documentation, and user adoption initiatives
• Provide Salesforce training and support to users across sales, marketing, and operations teams
• Support and enhance manufacturing ERP processes, workflows, and reporting capabilities
• Manage integrations between Salesforce, ERP systems, and other enterprise applications
• Collaborate with operations, finance, supply chain, and leadership teams to improve business processes
• Coordinate with external vendors, implementation partners, and technology providers when needed
• Translate business requirements into scalable system solutions and maintain an application roadmap aligned with company priorities
• Identify automation opportunities and process improvements to increase efficiency across departments

Requirements

• 5+ years of experience in business systems, enterprise applications, or Salesforce-focused roles
• 3+ years of hands-on Salesforce administration and development experience
• Strong knowledge of Salesforce Flows, security models, reports, dashboards, and platform configuration
• Experience integrating Salesforce with ERP systems and other business applications
• Ability to gather requirements, manage priorities, and deliver solutions in collaboration with business teams
• Strong communication and problem-solving skills with the ability to work effectively with leadership and cross-functional stakeholders
• Experience supporting manufacturing ERP systems such as proALPHA, SAP, NetSuite, Microsoft Dynamics, or similar platforms is preferred
• Salesforce certifications such as Administrator, Platform App Builder, or Platform Developer I are a plus
• Background in manufacturing, distribution, industrial environments, CPQ, quoting systems, or sales operations tools is beneficial
• Experience managing vendors or implementation partners is preferred

Benefits

• 100% remote work environment
• Health, dental, and vision insurance coverage
• 401(k) retirement plan with company matching
• Paid time off and paid holidays
• Salesforce training and certification support
• Opportunity to own systems with direct business impact
• High visibility and collaboration with sales, operations, and leadership teams
• Clear role scope focused on applications and business systems rather than infrastructure responsibilities
• Career growth opportunities toward senior systems or architecture-level positions