Business Operations Manager, Salesforce

What You Will Be Doing

• Own business outcomes and value realization for the CRM product, with accountability for measurable impact.
• Define, maintain, and communicate the CRM product roadmap aligned to business priorities and strategic objectives.
• Establish success metrics and KPIs and continuously monitor performance to inform prioritization and roadmap adjustments.
• Own and maintain the CRM product backlog, ensuring prioritization is based on business value, ROI, and strategic alignment.
• Make routine prioritization, sequencing, and trade-off decisions across CRM enhancements, features, and initiatives.
• Partner with delivery teams (e.g., CRM CoE, IT) to support sprint planning, release planning, and delivery readiness.
• Lead CRM governance and prioritization forums to ensure consistent and transparent decision-making.
• Serve as the primary business strategic liaison to the CRM CoE and technical teams, ensuring alignment between business priorities and technical execution.
• Partner with Business Units, Regions, and Business Operations to align needs, manage trade-offs, and ensure cross-functional coordination.
• Identify opportunities to improve CRM effectiveness, streamline processes, and increase ROI.
• Continuously evaluate platform capabilities, user needs, and emerging opportunities to enhance CRM value.
• Ensure CRM capabilities align with and support end-to-end business processes across integrated systems (e.g., ERP, data platforms, marketing tools).
• Evaluate cross-platform impacts and dependencies when making roadmap and prioritization decisions.
• Support a scalable, integrated CRM ecosystem that enables consistent global processes and data integrity.
• Partner with Enablement and Business Operations to ensure adoption readiness, effective communication, and successful rollout of CRM capabilities.
• Ensure CRM roadmap and releases are aligned with business readiness and change management plans.

  What We Are Looking For

  • Bachelor’s degree in Business, Technology, or related field
  • 7+ years of experience in CRM, product ownership, business operations, or related roles
  • Experience working with Salesforce CRM or similar enterprise platforms
  • Proven experience managing backlog, prioritizing work, and driving business outcomes
  • Strong stakeholder management skills across business and technical teams
  • Experience working in cross-functional, global environments

  The Skills That Will Help You Succeed Even More

  • Experience operating within a product-centric or business-led governance model
  • Familiarity with Agile methodologies, backlog management, and release cycles
  • Experience with CRM integrations (e.g., ERP, data platforms, marketing automation)
  • Experience supporting sales, service, or customer experience organizations
  • Strong data analysis and performance management experience

    Work Arrangement

    This position will follow a hybrid schedule of 3 days in our office (Tuesdays, Wednesdays, and Thursdays) and 2 days per week from home.

    What’s In It For You

    • Competitive financial compensation, including various compensation plans and a solid benefits package.
    • Medical, Dental, Vision Insurance
    • 401k, With Matching Contributions
    • Short-Term/Long-Term Disability Insurance
    • Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
    • Paid Time Off (including sick, holiday, vacation, etc.)
    • Tuition Reimbursement
    • Growth Opportunities
    • Discounted RTD Passes, with convenient office location off RTD Light Rail (Dry Creek Exit)
    • On-site Café with Catering Option for Busy Lifestyles
    • 24/7/365 On-site Gym and Lockers, Free for Use to All Employees!
    • Bike Racks
    • and more!

    Annual Hiring Range/Hourly Rate

    $102,900.00 - $137,637.50

    Location

    US-CO-Denver, Colorado (Panorama Arrow Building)

    Time Type

    Full time

    Job Category

    Business Support