Business Systems Manager

Job Responsibilities

• Responsible for the daily management of the CRM (SimpleView) and Venue Management (Momentus/ Ungerboeck) systems as a System Administrator by responding and delivering solutions to user support requests.
• Responds to user support requests, performs first-pass troubleshooting, gathers relevant details, documents resolution steps, and closes the loop with users and stakeholders.
• Sets up opportunities to improve use of software applications and enhance reporting and dashboard capabilities.
• Acts as a focal point for communicating related system problems and collaborates with cross departmental teams and vendors on changes, fixes, and updates.
• Prepares reports and presents findings and recommendations to leaders.
• Prepares training materials, guides, and documentation.
• Ensures system compliance and data security and privacy requirements.
• Provides project management in areas of internal process improvement projects, ensuring timeliness of project milestones/completion.
• Captures commitments, due dates and next steps across support requests and projects.
• May perform other duties as required.

Scope of Responsibility

This job will have periodic access to confidential data including financial statements, company records and/or minutes, customer quotes, product costs, and company plans, designs, and/or programs.

Knowledge and Skill Requirements

• Excellent interpersonal and technical support skills
• Strong troubleshooting, analytical and problem-solving skills
• Detail oriented and ability to deliver a high level of accuracy
• Demonstrated ability to identify process gaps, recommend improvements, and carry approved improvements through completion
• Ability to work in collaborative and independent work situations and environments
• Thorough understanding of all areas of information systems with a highly technical understanding of at least one commercial CRM or Venue Management product
• Strong understanding of business intelligence and reporting software including Crystal Reports or related software
• Strong ownership mindset with the ability to manage assigned work independently from intake through completion
• System Administrator knowledge of CRM, venue management, or other enterprise business applications
• Strong understanding of business intelligence and reporting software, including Crystal Reports, Power BI, SQL, Excel, or related tools preferred
• Able to receive feedback and adjust approach
• Able to learn new systems quickly and apply business logic to user support and troubleshooting

Education and Experience

• Bachelor’s degree from a four-year college or university is a plus but not required
• Two to four years of related experience supporting business systems and helpdesk operations
• Two to four years of experience Application Administration
• SQL experience is preferred
• Proficiency in Microsoft Excel, Word, PowerPoint, Outlook, Teams, and related productivity tools required
• Advanced Excel experience preferred