Business Systems Analysts (Must Have SAP Business Analysis)

Job Overview

This position is responsible for working closely with project managers and product owners to successfully execute on Salesforce/SAP projects while supporting BD user environments. You will provide initial triage on new support cases and help identify business requirements for our Salesforce/SAP environments. Submitting break/fix tickets and system enhancement requests is a primary responsibility in this role. You will be a part of our agile delivery team releasing monthly enhancements to associates and customers. Helping users navigate systems and answer questions Ability to critically think, be a team player, and show up ready to jump in wherever needed are must haves.

Must Have Experience

• Excellent analytical & communications skills
• Strong interpersonal skills and able to collaborate and work effectively with a variety of individuals
• Ability to prioritize and manage multiple projects and tasks. Well organized and proactive
• Proficient with MS Windows applications, i.e. Word, Excel, Powerpoint, Visio, etc.
• Bachelor’s Degree in Information Technology, Business Systems or a related technical discipline is highly desirable (Bachelor’s degree can substitute for 3 years related experience)
• Experience working in complex enterprise software environment
• Experience working with diverse teams to gather system requirements

Nice to Have Experience

• Agile methodology environments
• Working SAP and Salesforce systems
• Agile-Scrum and/or Project Management certifications
• Working in global healthcare or similar fields
• Salesforce admin certification