SAP Business Systems Analyst

About the role

The ERP Operations Specialist will be responsible for managing the daily operations, functional support, and continuous improvement of Sungrow's ERP environment. This role focuses on ensuring the stability of the SAP system and supporting various business processes.

Responsibilities

• Provide daily operational support for SAP S/4HANA systems
• Troubleshoot and resolve ERP-related issues impacting business operations
• Monitor system usage and ensure stable ERP system performance
• Manage and track support tickets and incident resolution
• Act as the primary ERP support contact for internal users
• Support key business processes within SAP, including:
• Sales order management
• Procurement and purchasing
• Inventory and logistics operations
• Finance-related transactions
• Work closely with business teams to identify system issues and operational gaps
• Analyze whether issues are related to system configuration, data, or process design
• Support minor configuration changes and system adjustments
• Cook up with internal IT teams or external SAP partners for complex changes
• Participate in system testing, UAT, and release validation
• Aid with system upgrades and change management processes

Requirements

• 2–4 years of experience in ERP operations, business systems support, or enterprise SaaS administration
• Hands-on experience working with inventory modules, item master data, and transaction validation
• Experience supporting reconciliation or data accuracy processes
• Advanced proficiency in Microsoft Excel (pivot tables, complex formulas, data validation)
• Comfortable working cross-functionally with Finance and Operations teams
• Strong attention to detail and structured working style
• Strong ownership mindset and accountability
• Occasional after-hours or weekend work if production issues arise

Qualifications

• Bachelor’s degree in Engineering, Business, Information Systems, Computer Science, or related field; or equivalent
• Experience supporting mid-size ERP environments
• Experience coordinating with global teams
• Power BI related ability

Skills

• Technical problem solving/analytical skills
• Self-starter, strong initiatives and an excellent communicator
• System and product level mindset
• Organization, detailed-oriented nature and strong initiative

Benefits

Compensation commensurate with experience
Competitive benefits package and employee programs
Strong personal and company growth opportunities