Business Systems Analyst --Service Delivery Center - Manager

Key Responsibilities

• Serve as a strategic liaison across business and technology teams, driving executive stakeholder alignment, facilitating discovery and design workshops, and influencing decision-making through data-driven insights.
• Lead the end-to-end requirements lifecycle from discovery through delivery.
• Establish best practices for requirements documentation, traceability, and governance across projects.
• Drive system discovery, including data mapping, interface definitions, and API (REST/JSON) specifications.
• Partner with architects and engineering leads to design scalable, cloud-ready solutions aligned with enterprise standards.
• Lead discussions on system integrations, data flows, and cross-platform dependencies.
• Lead Agile delivery and governance by facilitating sprint ceremonies, driving backlog prioritization and roadmap planning, and proactively monitoring progress, risks, and release readiness to ensure alignment with business priorities and strategic objectives.
• Drive end-to-end quality and delivery assurance by defining comprehensive testing strategies, validating requirements and design integrity, and managing change processes with clear stakeholder communication.
• Leverage data analysis to drive business decisions and product strategy, delivering actionable insights through dashboards, reports, and executive-level presentations.
• Lead and mentor junior analysts while driving team accountability, enforcing delivery best practices, and collaborating effectively with distributed and offshore teams to ensure high-quality outcomes.
• Drive post-deployment performance monitoring and continuous improvement by identifying enhancements, capturing stakeholder feedback, and ensuring sustained value realization.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field.
• Minimum 6+ years of experience in Business/System Analysis or Techno-functional roles.
• Proven experience leading large-scale transformation or system modernization programs.
• Strong experience in one or more areas such as Retail Banking, Commercial Banking, Payments, Capital Markets, Mortgages.
• Strong understanding of SDLC and Agile/Scrum methodologies.
• Hands-on experience in API and integration design (REST/JSON), data mapping and system interaction modeling, and enterprise architectures and cloud-native solutions.
• Strong knowledge of testing strategies (SIT, UAT, regression, end to end) and backlog management and delivery frameworks.
• Strong stakeholder management and executive communication skills.
• Ability to translate complex technical concepts into business-friendly insights.
• Proven leadership in managing cross-functional and distributed teams.
• Strong analytical and problem-solving mindset with a focus on outcomes.
• Able to operate in a fast-paced, high-performance consulting environment.