Business Systems Analyst II

About the role

Robert Half is seeking a Business Systems Analyst II to join their Applications, Technology and Innovation group. The team focuses on supporting the HCM, Payroll, Benefits, and Time modules, which are currently in PeopleSoft 9. A key integration involves APIs that connect PeopleSoft Time functionality with a Native Mobile App and a future Salesforce-based web client.

Responsibilities

• Provide solutions in support of the current production systems, including applying judgement when investigating and resolving more complex user questions.
• Create complex ad hoc reports or queries in support of system functionality or user requirements.
• Implement new business processes to support system defect fixes, upgrades, and enhancements.
• Partner with support groups to provide integrated system support.
• Oversee and provide guidance to more junior Business Systems Analysts in all day-to-day application and production issues.
• Provide post-implementation support and enhancement/bug documentation as needed.
• Prepare, initiate, and drive customer training as needed.
• Maintain and configure User tables.
• Document business requirements for medium to complex enhancements or defects.
• Communicate Business Requirements for medium to complex enhancements/defects as required to other BSAs or SWEs.
• Perform Unit/System Testing as required for medium to complex enhancements/defects; ensure test results are evaluated as Pass/Fail and documented.
• Develop system documentation and requirements for medium-scale changes, potentially including proposing screen layouts, validation requirements, and error messages.
• Afford assessments of upstream and downstream impacts of system changes and communicate with other departments/team to ensure an integrated solution.
• Ensure that business processes, policies, and procedures are supported by proposed system solutions.
• Identify alternatives to solve business problems and propose business processes and procedure modifications as needed.
• Work with the business development and QS teams to confirm solutions meet business requirements.
• Collaborate with technical resources to resolve complex system issues.
• Ensure application systems are aligned with user needs, exercising independent judgment in methods, techniques, and evaluation criteria for obtaining results on small to medium special assignments.
• Lead small to medium projects on functionally areas.

Requirements

• AA or Certification degree in related field or equivalent experience.
• 2+ years of business functional area experience, including 3+ years' experience with Business Applications.
• Experience in PeopleSoft HCM and/or Time and Labor preferred.
• Experience in ERP/SaaS for HCM/Payroll/Time or knowledge of multiple enterprise applications preferred.
• PeopleSoft Upgrade Experience preferred.
• MS Office Suite, Security administration, strong SQL knowledge, complete SDLC experience, Java / .Net experience.
• Relevant business acumen, functional experience: (Visio, Collaboration Tools - Talking, Video, Virtual Meetings).
• Ability to interact and communicate with customers of varying levels of expertise.
• Ability to communicate technical information to non-technical users.
• Ability to communicate business process to technical resources.
• Ability to create complex process flow diagrams or flowcharts that demonstrate business or system process flow.
• Ability to gather requirements effectively; document requirements and confirm observations with business owners.
• Ability to perform fit/gap analysis based on requirements.
• Ability to create detailed and thorough test plans for medium-sized initiatives.
• Ability to prioritize job responsibilities.
• Demonstrated Customer Service abilities.
• Demonstrated problem-solving skills.
• Knowledge of business systems software.
• Knowledge of Software Development Lifecycle.
• Ability to write complex queries and reports.
• Ability to develop a project plan, meeting established deliverables and timelines.
• Ability to execute based upon directions from senior team members.
• Ability to provide guidance to lower-level personnel.
• Ability to conduct training.
• Ability to create thorough documentation.
• Ability to conduct meetings, gather information, and present status.

Qualifications

• Adaptability and demonstrated good judgment.