Business Systems Analyst II

About the role

The Business Systems Analyst II supports cross-functional collaboration by helping elicit, analyze, and document accurate business needs before solutions are designed. This role develops a strong understanding of the processes that support our products and works with business operations and IT to promote clear communication and alignment.

Responsibilities

• Elicit, analyze, document, and communicate company, department, business systems, and user needs in collaboration with business stakeholders and IT partners.
• Author accurate user requirements, software requirements, and other related artifacts such as process flow diagrams and state transition diagrams.
• Identify relevant KPIs and metrics for business processes to measure effectiveness, track improvements, and support data-driven decision-making.
• Establish and maintain strong working relationships with stakeholders to gain a deep understanding of product offerings and associated processes, while fostering alignment across departments.
• Serve as a liaison between business operations and IT, ensuring clear and effective communication.
• Prepare and deliver engaging demos and presentations to stakeholders, ensuring complex information is clearly conveyed and understood.
• Support project coordination activities by helping define scope, check timelines, coordinate with resources, and monitor deliverables to support successful completion.
• Assist end users with change management, including deployment support and providing training.
• Identify end-to-end test scenarios for software releases and create requirements traceability documentation as required.
• Support system maintenance by evaluating software and hardware issues and coordinating resolutions.
• Stay current with technology and industry trends, provide recommendations for continuous improvement, and pursue supplemental training as needed.
• Collaborate with members of the IT team to proactively advance technology initiatives and consistently apply best practices.

Requirements

• Requirements Management – elicit requirements; validate your understanding is complete; resolve conflicting requirements; monitor and track requirements changes and related side-effects.
• Analytical – synthesize complex or diverse information; use intuition and experience to refine understanding of business systems and user needs; include appropriate people in decision-making process; willing to provide recommendations and able to explain reasoning behind recommendations.
• Problem Solving – identify and address problems in a timely manner; facilitate group problem solving situations; use reason even when dealing with emotional topics; meet challenges with resourcefulness, innovation, and enthusiasm; define alternative solutions.
• Excellent organizational skills and the ability to manage multiple priorities.
• Interpersonal – listen to others without interrupting; exhibit open-mindedness to others’ ideas.
• Communication – speak clearly and persuasively in both positive and negative situations; listen and clarify; respond efficiently to questions; demonstrate group presentation skills; participate in meetings; attend to detail in written work; vary communication style as needed for audience and subject matter.
• Teamwork – give and welcome feedback; contribute to maintaining a positive team spirit; build morale and support group commitments to goals and objectives; ask for and offer help when needed.

Qualifications

• Motivated self-starter who is comfortable in an environment that is innovating and changing rapidly; willing to be flexible in project deliverables.
• Prior experience with software in a regulated environment.
• Exposure to lab or medical business environments and any Lab Information Management System (LIMS).
• Familiarity with relational databases and SQL queries.
• Familiarity with data management and data integrity concepts.
• Familiarity with issue tracking software (such as Azure DevOps, Jira or Bugzilla).