Business Systems Analyst - Core

Essential Responsibilities

• Serve as technical expert for core-related systems such as DNA, Nautilus, Automic, tMagic, Prologue, Payments Exchange, and/or Ensenta, support the daily operation of systems to ensure they are operating effectively, troubleshoot system issues and coordinate solutions with internal teams and/or vendors, and assist system upgrades, enhancements, testing, and quality assurance.
• Collaborate with departments including but not limited to Branch Operations, Deposit Operations, and Support Services understand workflows, uncover challenges, and identify improvement opportunities.
• Document business requirements, functional specifications, process flows, and standard operating procedures.
• Participate in projects in defined role, which may include leading small enhancements or well-defined tasks.
• Identify operational inefficiencies and recommend process and/or system improvements.
• Act as an internal point of contact between the departments and the vendor to resolve technical issues in a timely manner to minimize disruptions.
• Collaborate with IT Cybersecurity to ensure adherence to security standards.
• Collaborate with Risk Management to ensure adherence to regulatory requirements and industry best practices.

Necessary Experience And Qualifications

• Achieve an associate’s degree in technology, business, or related field, or equivalent combination of education and experience.
• Have 1–3+ years of experience in business or systems analysis and operations.
• Have experience in the financial services sector is preferred.
• Show strong analytical and problem-solving skills.
• Show excellent communication and collaboration skills.
• Show high attention to detail and documentation accuracy.
• Show experience working with core and related systems such as Fiserv DNA, Nautilus, Automic, tMagic, Prologue, Payments Exchange, and/or Ensenta.

Work Environment And Physical Requirements

• Office environment with moderate level of noise.
• Frequent use of telephone, copier, computer, fax machine and other office machines.
• Prolonged sitting or standing.
• Frequent mental and visual concentration.
• Minimal lifting of up to 25 pounds.