Business Systems Analyst - Billing/Payments

Responsibilities

• Support and maintain subscription billing platforms such as Zuora, Stripe Billing, and Chargebee
• Configure and manage pricing plans, product catalogs, subscriptions, invoicing rules, credits, and cancellations
• Independently handle routine subscription lifecycle events and billing issues, escalating complex cases to senior teammates
• Support sales tax configuration and maintenance within billing systems
• Assist with tax engine integrations and updates (e.g., Avalara) under guidance from senior analysts
• Partner with Finance and Tax teams to support audits, compliance reviews, and tax-related reporting
• Support integrations with payment gateways and processors (e.g., Stripe, Adyen, Braintree)
• Investigate payment failures, retries, refunds, chargebacks, and reconciliation issues
• Help identify opportunities to improve payment success rates and billing accuracy
• Gather and document business requirements for billing, tax, and payment changes
• Create functional documentation, process flows, user stories, and test cases
• Execute and support user acceptance testing (UAT) and validate end-to-end invoice, tax, and payment accuracy
• Collaborate closely with a Senior Business Systems Analyst and cross-functional partners including Finance, Revenue Operations, and Engineering

Requirements

• 2–3 years of experience as a Business Systems Analyst, Systems Analyst, or similar role
• Hands-on experience supporting billing, payments, or financial systems (Zuora Preferred)
• Exposure to subscription billing models (recurring, usage-based, tiered, or hybrid) and Saas or subscription-based business
• Experience supporting or troubleshooting payment gateways or processors
• Basic understanding of sales tax, VAT, or indirect tax concepts
• Strong analytical skills, attention to detail, and problem-solving ability
• Ability to document requirements, processes, and system behavior clearly
• Strong communication skills and the ability to work cross-functionally
• Experience working in Agile or ticket-based delivery environments
• Comfortable working both independently on defined tasks and collaboratively with senior team members