Business Systems Analyst

About the role

WillScot is seeking a skilled and detail-oriented Business Systems Analyst to join our team. In this role, you will collaborate with stakeholders to gather business requirements, define system requirements, and work closely with technical teams to implement and optimize IT system solutions. Your primary focus will be to enhance business processes while ensuring alignment with organizational goals and user needs.

Responsibilities

• Collaborate with business stakeholders to gather and analyze requirements for system/software projects, focusing on understanding business processes, needs, and challenges. Serve as the liaison between the business and the applicable system technical team to articulate business needs, review design, provide impact reviews and communicate the benefits and risks for any proposed solutions.
• Provide guidance on identified risks or concerns discovered during the gathering of requirements, impact to associated workstreams in accordance with applicable business policies and standards, connected applications and/or process impact, UI changes, reporting needs, and potential end user training requirements.
• Assess customer and user experience for any proposed solution and establish qualitative and quantitative standards by which success can be measured overall design, functionality, usability, and desired outcomes.
• Support QA and UAT testing; provide business updates on progress, testing and launch dates.
• Update and maintain system, process, and end user documentation; work with training and communication teams to ensure business awareness and readiness.
• Perform other duties and responsibilities as assigned.

Qualifications

• Education and Experience: Minimum Required Education level: Bachelor Degree – IT, Business Administration, Computer Science, Engineering or related field. 3+ years of Business Systems Analyst experience in an integrated environment across multiple cloud products and systems. 5+ years of SAP Salesforce experience, with a solid understanding of core objects, processes and features. Depending on role, could also include Salesforce Commerce Cloud, website portal or other systems.
• Skills & Systems: Project management experience; managing priorities and adhering to deadlines. Excellent problem solving and analytical skills; conduct relevant research and data analysis. Excellent verbal and written communication skills. Strong attention to details, thoroughness, and completeness. Microsoft Office Suite of products. Experience collaborating in a cross-functional matrix. Depending on role: Experience in Visio or equivalent workflow process documentation tool, experience in Agile/Scrum, JIRA, SDLC and CMS platforms and analytics tools, experience with Commerce cloud platform capabilities.

Work Environment

This is an in-office role; not hybrid.

Travel Requirements

0-10%

Benefits

All regular WillScot positions offer a generous benefits package to help our employees and their families Be Well. This includes medical, dental, vision, disability, life insurance, paid time off (including Company holidays), tuition reimbursement, a retirement savings plan with company match, and more! More information about benefits may be found here.

Equal Opportunity Employer

We are an Equal Opportunity Employer. Veterans and individuals with disabilities are encouraged to apply.