Business Systems Analyst

Core Responsibilities

• Develops detailed action plan with goals and target dates and obtains necessary approvals.
• Maintains ongoing communication and rapport with managing staff.
• Flowcharts existing processes versus improved flow.
• Prepares time and cost estimates for projects and proposals.
• Counsels research for best practice models and benchmarking.
• Applies industrial and management engineering techniques such as process designs, optimizations models, forecasting methodologies, and chain management principles, to improve overall systems.
• Analyzes existing flow of people, activities, and materials, employee work methods and utilization, policies and procedures, staffing levels, supervisory structure, space utilization, supply and demand optimization methods, forms, equipment, and computerized systems.
• Designs improved work systems by revising work standards, policies, and procedures.
• Designs systems for production and inventory control in buying, storing, handling, processing, and usage of materials and supplies.
• Aids in design of facilities and management systems and standard operating procedures.
• Develops management control systems to aid in financial planning and cost analysis.
• Improves productivity through the application of technology and human factors.
• Aids in designing supply chain management standards across the institution.
• Collects data to measure baseline versus improvement before and after recommendations are implemented.
• Prepares presentations of projects and studies, including data collected, methodology used, results obtained, recommendations for improvement, and cost and savings involved.
• Participates in continuing quality improvement activities.

Department Specific Functions

• Provide technical and development support to the University’s learning management system, and integrated technologies.
• This includes system configuration, upgrades, and enhancements.
• Provide technical and application development support to academic web-applications utilized by university stakeholders, such as EAB Navigate, Cognate Search Engine, and UMiami App, which contribute to academic planning, success, and outreach.
• Conduct data audits and process improvements to ensure seamless integration between the university's student information system (PeopleSoft), identity management systems, and supported learning platforms.
• Aid leadership in discovering and evaluating new and updated learning tools or processes, including capturing end user needs, business, and system requirements.
• Assist with the intake process for operational and strategic demands, including effective communication with requestors, vendors, and completion of resource tasks.
• Aid in engaging with vendors, communicating potential resolutions to supported populations, and ensuring tracking of issues and resolutions through appropriate systems (e.g. ServiceNow).
• Generate and document scripts executed for enrollment management, archiving and other operational needs in the learning management system.
• Generate frequent queries and reports on learning platforms’ usage data to assist requestors and leadership in analysis and outreach efforts.
• Respond to project and operational calendar, conducting deployments, change requests, and evaluating the impacts of frequent releases of supported learning platforms on stakeholders.
• Contribute to the team’s internal departmental procedures, develop public knowledgebase articles, and deliver training to supported populations in a clear, concise, and comprehensive manner.
• Actively communicate with stakeholders and vendors to drive enhancements that improve the user experience on supported learning platforms.
• Within assigned projects, adhere to university-level policies on data integrity, confidentiality, development, archiving, and installation processes across learning platforms and applications.

Qualifications

• Bachelor’s Degree in relevant field
• Minimum 1 year of relevant experience, 2 years preferably in system configuration, technical support, process improvement, business analysis, or application development
• Proficient in at least two programming languages, with SQL, and Python or JavaScript preferred
• Familiarity with application development and exposure to PHP/CSS/HTML
• Ability to read and write queries using a SQL editor
• Working knowledge of the Linux command line
• Ability to communicate effectively in both oral and written form
• Ability to work independently and/or in a collaborative environment
• Skill in completing assignments accurately and with attention to detail
• Ability to organize and prioritize work under pressure while meeting deadlines
• Commitment to the University’s core values