Business Systems Analyst

Key Areas of Responsibility

• Tier 2 support for TSAC application systems. Prioritize incidents, and applies solutions where applicable
• Troubleshoot and provide resolution of any software user access or other security issues
• Aid in development and implementation of system initiatives
• Assist end users with training and technical knowledge
• Develop a deeper understanding of capabilities and limitations of the PLEX ERP software to properly and creatively utilize existing features / functions to meet the needs of customers
• Ability to develop and read Visionplex reporting to develop business metrics for operations
• Coordinate with external trading partners to onboard new partners, manage EDI testing, and resolve any issues related to data exchange
• Create and maintain documentation related to EDI processes and procedures, including mapping specifications, data interchange agreements, and trading partner profiles
• Aid and support the day to day business operations and high priority/urgent items
• Participate in and support team projects, and on-call rotation for technical support
• Create and maintain documentation of IT policies and procedures
• Coordinate with business units and IT teams
• Perform other duties as assigned

Minimum Requirements

• BS or BA degree preferred, Associate Degree or equivalent experience is required
• 3-5 years’ computer related experience in operations, maintenance and troubleshooting
• 3-5 years’ experience with Plex ERP systems
• 3-5 years’ experience with Microsoft Office Products
• Ability to read and write basic SQL queries
• Ability to manage frequent and changing customer requirements
• Understanding of manufacturing operations
• Proven ability to effectively manage multiple priorities and meet deadlines
• Evidence of flexibility and problem-solving skills
• Demonstrated ability to excel both independently and as a team member in a lively, collaborative environment
• Effectively communicate with both technical and non-technical staff
• Ability to quickly respond to issues in a calm and professional manner