Business Systems Analyst
About the role
The Washington Health Benefit Exchange (Exchange) is a public-private partnership that operates Washington Healthplanfinder, a platform for individuals and families to shop, compare, and enroll in health and dental coverage. The Exchange supports enrollment in private health plans and Washington Apple Health, the state Medicaid program. The Exchange aims to improve access to healthcare and promote equity.
Responsibilities
Perform triage, analysis, and quality assurance on requests and incidents submitted through established processes.
Document system issues, actual and expected results, and relevant business rules.
Identify impacted populations by leveraging various data sources, including SQL database.
Coordinate data correction efforts, ensuring best practices are followed.
Identify areas for improvement and make recommendations on enhancements to system design based on recurring issues and/or patterns.
Communicate with stakeholders regarding product deficiencies and coordinate follow up actions.
Support business and IT to refine operating processes and procedures to deliver solutions and services more efficiently.
Participate in post incident reviews and produce associated documentation and tasks.
Support system testing, including developing and executing test cases.
Escalate urgent problems to appropriate staff; maintain comprehensive understanding of product delivery processes and operations.
Qualifications
Three (3) years of experience in analytical or problem-solving roles.
Experience with issue tracking/ticketing systems (e.g., JIRA).
Ability to analyze issues, prioritize work, and manage competing requests.
Experience documenting system issues, business rules, and expected vs. actual behavior.
Strong written and verbal communication skills across technical and non-technical audiences.
Ability to coordinate across teams and manage stakeholder expectations.
Strong organization, attention to detail, and follow-through.
Ability to assess urgency and escalate issues appropriately.
Desired Experience
With data analysis or querying (e.g., SQL).
Experience with requirements gathering, user stories, or use case development.
Experience supporting system testing or quality assurance.
Experience with root cause analysis and process improvement.
Familiarity with SDLC processes and documentation standards.
Experience developing user documentation or training materials.
Familiarity with data governance or data integrity practices.
Knowledge of healthcare, public sector systems, or eligibility/enrollment platforms.
Supplemental Information
Application Instructions: Please apply by clicking the link provided. The Exchange reserves the right to close the recruitment at any time. Salary Range: $67,508.00 to $101,263.00 annually, with midpoint at $84,386.00. Benefits: Includes medical, dental, and basic life insurance, a medical flexible spending account, basic life and long-term disability insurance, dependent care assistance, and other insurance coverage. Retirement: Members of the Washington Public Employees' Retirement System (PERS) have the option of two employer contributed retirement programs. The Deferred Compensation Program (DCP) allows for supplemental retirement savings. Social Security coverage is provided. Public Service Loan Forgiveness is available for qualifying employees.