Business Systems Analyst
About the role
The Senior Care Action Network (SCAN) seeks a skilled individual to act as a liaison among stakeholders to define and document requirements for solving business challenges using technology. This position requires collaboration with technical teams and architects to produce functional and technical requirements and specifications.
Responsibilities
- Effectively work with business stakeholders to capture functional and technical requirements with the understanding of the IT landscape.
- Follows Software and Services department guidelines, protocols, tools, and processes.
- Contributes and/or creates accurate and complete test plans working closely with business and dev leads.
- Conducts testing according to the test plan.
- Develops system(s) training documentation and user guides as needed.
- In conjunction with Technical leads, support implementation of the project lifecycle process by following SDLC to ensure efficient and effective platforms for our business.
- Explains gaps and technical concepts for non-technical audiences.
- Maintains positive relationships with business, IT, and vendor by proactively setting expectations, coordinating information exchange, and regularly keeping them informed of progress and risks.
- Applies significant knowledge of industry trends and developments to improve service to our customers.
- Facilitates meetings effectively, including executive level report outs and staff level brainstorming sessions.
Qualifications
- Associate's Degree or equivalent experience
- 0-3 years of related experience
- Handles basic issues and problems and refers more complex issues to higher-level staff
- Possesses working knowledge of subject matter
- Advanced analytical skills
- Basic problem solving skills
- Good communication and interpersonal skills
- Oral and written communication skills
- Ability to build collaborative relationships
- Analytical thinking skills
What's in it for you?
- Base salary range: $92,400 to $133,671 annually
- An annual employee bonus program
- Robust Wellness Program
- Generous paid-time-off (PTO)
- 11 paid holidays per year, 1 floating holiday, birthday off, and 2 volunteer days
- Excellent 401(k) Retirement Saving Plan with employer match
- Robust employee recognition program
- Tuition reimbursement
- An opportunity to become part of a team that makes a difference to our members and our community every day!
Equal Opportunity Employer
SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.