Business Systems Analyst

Position Summary

The Business Systems Analyst supports, maintains, and enhances business applications and systems. They collaborate with various business units to understand their needs, troubleshoot issues, configure software, and ensure optimal performance of application platforms. The analyst also plays a key role in implementing new systems, performing upgrades, and supporting system integrations to drive process improvements and deliver better business outcomes.

Principal Duties & Responsibilities

• Support ERP and other IT applications supporting the business and logging of new requests.
• Diagnose and resolve technical issues quickly and effectively.
• Respond to business user queries.
• Create test scripts and execute Systems Acceptance Testing.
• Train and mentor business application users.
• Work cohesively with all departments and stakeholders internally.
• Introduce changes to configurations within the business applications or business processes.
• Create business cases for application improvements.
• Attend internal training courses to create self-learning.
• Create problem reviews of root cause analysis and introduce permanent fixes.
• Understand and place in practice appropriate safety procedures.

Experience & Skills

• 3-5 years of experience in related field preferred.
• Excellent proficiency in all Microsoft Office Suite Products.
• Ability to build relationships with ease, encouraging a positive team spirit.
• Flexibility, results-driven, willing to work within constantly changing priorities with enthusiasm.
• Able to prioritize workload and work effectively when under pressure.
• A strong attention to detail.
• Ability to quickly learn new technologies and apply that learning to core business application support.
• Ability to communicate clearly and effectively, both verbally and in writing, with individuals at all levels of the organization.

Preferred Education

A BA/BS or equivalent is preferred.

Compensation/Benefits

• Base salary ranges from a low of $97,644.00 to a maximum of $146,466, with offers typically between the low and middle of the range, based on education, skills, experience and internal equity among other factors.
• This role is also eligible to participate in the company annual discretionary bonus plan based on company and individual performance.
• Comprehensive paid time off (sick, vacation, holidays and other programs).
• 401(k) with matching company contributions.
• A full suite of benefit offerings (medical, dental, vision, life, disability and other voluntary coverages) for you and your family.
• Opportunities for professional development through educational assistance.