Business Systems Analyst

About the role

You’ll be responsible for analyzing business processes, identifying areas for improvement, designing and implementing solutions to unlock our sales team. Your knowledge of sales processes will be instrumental in implementing critical systems to unlock our business goals.

You’ll partner closely with RevOps, Sales Ops, Deal Desk, Finance, and Legal to turn real deal friction into durable systems: clearer processes, smarter automation, and a quoting experience that helps the team move faster with confidence.

This role is based in San Francisco. We work from our offices on Mondays, Tuesdays and Thursdays (our Anchor Days) because we do our best thinking and building together in person. We’re looking for someone who’s excited to work alongside the team during those days.

Responsibilities

• Analyze business processes and sales systems to identify improvement opportunities
• Independently drive tasks and projects end to end (requirements, analysis, design, implementation, thorough testing, launch, and ongoing support)
• Manage Salesforce configuration through a governed change management process - building and maintaining Flows, custom objects, validation rules, and security controls with sandbox-first development, documentation, and aligned with platform best practices
• Collaborate proactively with business stakeholders and the Corporate Systems team to deliver durable solutions
• Partner with senior admins and developers to configure solutions across core CRM data models (Accounts, Opportunities, lead-to-opportunity processes, and related custom objects)
• Support stakeholders with day-to-day system questions, unblock workflows, and become a trusted Salesforce admin partner
• Ensure thorough testing, documentation, and clear communication for all system changes
• Look for everyday ways AI can accelerate your work, simplify seller processes, and reduce manual steps

Requirements

• You are Salesforce Admin certified.
• 7+ years of experience as a Sales Business Systems Analyst and/or providing Salesforce support.
• Experience with a CPQ implementation and deep knowledge of quote-to-cash (and other sales functional processes).
• Strong working knowledge of Sales Cloud best practices, including building Flows, validation rules, and reports.
• AI-native builder mindset: comfortable using AI tools to accelerate development, generate code, build agents, and draft clear requirements; eager to keep leveling up.
• Ability to map processes and translate needs into user stories, with strong stakeholder collaboration.
• Experience working in Agile environments and partnering effectively with development teams.

Qualifications

• Certified Salesforce CPQ Specialist

Skills

• Skills you’ll bring

• You have a Salesforce Admin certification.
• You have 7+ years of experience as a Sales Business Systems Analyst and/or providing Salesforce support.
• You have experience with a CPQ implementation and deep knowledge of quote-to-cash (and other sales functional processes).
• You have a strong working knowledge of Sales Cloud best practices, including building Flows, validation rules, and reports.
• You have an AI-native builder mindset: comfortable using AI tools to accelerate development, generate code, build agents, and draft clear requirements; eager to keep leveling up.
• You have the ability to map processes and translate needs into user stories, with strong stakeholder collaboration.
• You have experience working in Agile environments and partnering effectively with development teams.

Benefits

We provide highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role's scope and complexity, and the candidate's experience and expertise, and may vary from the range provided below.

For roles based in San Francisco, the estimated base salary range for this role is $145,000-$170,000 per year.

Pay

The compensation offered for this role will be based on multiple factors such as location, the role's scope and complexity, and the candidate's experience and expertise, and may vary from the range provided below.

For roles based in San Francisco, the estimated base salary range for this role is $145,000-$170,000 per year.

Schedule

We work from our offices on Mondays, Tuesdays and Thursdays (our Anchor Days) because we do our best thinking and building together in person.