Business Systems Analyst

About the role

The Business Systems Analyst I will be responsible for supporting all hardware and software issues, providing escalated technical software and hardware problem resolution, assisting with various types of computer issues, and providing one-on-one end-user training as needed.

Responsibilities

• Supports all hardware and software issues
• Provides escalated technical software and hardware problem resolution
• Assists with various types of computer issues
• Provides one-on-one end-user training as needed
• Resolves relatively complex issues, including thorough follow-up support and closure
• Educates the customer/user on system capabilities
• Maintains record of daily data communication transactions, problems, and action taken
• Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources
• Reads technical manuals, confers with users, and conducts diagnostics to investigate and resolve problems
• Creates workaround procedures when standard procedures have failed
• Documents procedures and solutions for help desk issues
• Answers both technical and non-technical questions for users
• Makes recommendations on areas of process improvement
• Assists with Reporting solution, providing analytical queries and tools for operational management as needed
• Assists in supporting site intranet
• Performs basic computer and RF repairs and workstation integration

Qualifications

• Bachelor’s Degree in Computer Science, Industrial Engineering or related field or equivalent experience in a technology-related field
• Technical experience with Warehouse Management System (WMS) or Order Management System (OMS) required
• SAP WMS experience preferred
• Experience using shipping software such as a TMS, Parcel or other carrier application preferred
• Beginning to moderate SQL skillset
• Experience with DB2 SQL, or MySQL preferred
• Experience working with File Transfer Protocol and API communication methods is preferred
• Beginning XML skillset helpful but not required
• Experience with PHP and HTML is helpful but not required

Competencies

• Business Acumen
• Communicate for Impact
• Influencing Others
• Managing Transitions/Change Management
• Strategic Agility

Travel Requirements

This position is expected to travel on rare occasions. A passport is not required, but recommended.

Benefits

• Medical insurance including HSA, HRA, and FSA accounts
• Supplemental insurance including critical illness, hospital indemnity, accidental injury
• Dental Insurance
• Vision Insurance
• Basic Life and Supplemental Life
• Short Term and Long Term Disability
• Paid Parental Leave
• 401(k)
• Paid Time Off approximately 2 weeks (accrual begins on Day 1 of employment)
• Employer Paid Holidays - 10 days

Disclosures

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