Business Systems Analyst

About the role

The Business Systems Analyst plays a pivotal role in bridging the gap between business stakeholders and technical systems. This role is based in Somerville, MA and is full-time.

Responsibilities

• Drive Cross-Functional Projects: Partner with Marketing, Sales, Service, Fulfillment, and Finance teams to translate complex business needs into clear technical requirements and specifications for the Digital Systems roadmap (e.g., eCommerce, CRM, ERP, marketing automation).
• Be Hands-On with the Platform: Perform hands-on configuration, troubleshoot data issues, develop proofs-of-concept, and compile data to drive decision-making, validate logic, and secure stakeholder support before working with developers to implement.
• Manage the Product Backlog: Own the organization and prioritization of enhancement requests, Jira stories, and roadmap initiatives, ensuring developers have clear, actionable specifications and direction.
• Process Architecture: Map out current and future state workflows, identifying bottlenecks in how data flows between systems (e.g., Shopify to Salesforce to ERP).
• Data & Analytics: Collaborate with the Data team to ensure data integrity across the "Semantic Layer" and assist in validating results for new initiatives, small enhancements, and AI enablement.
• Support Major Launches: Act as a key analyst for high-impact initiatives, including new platforms, AI tools, and product introductions.

Requirements

• Senior-level experience (5+ years) driving complex enterprise system transformations.
• Senior-level experience with Salesforce (Administrator, Platform App Builder) or Shopify (Certified).
• Experience with SQL/BigQuery and data visualization tools (Looker/Tableau).
• Familiarity with marketing automation migrations (e.g., moving off Marketo).
• Experience with Agile methodologies and Jira management.

Bonus Points

• Senior-level experience with Salesforce Developer certifications (e.g., Platform Developer I, Platform Developer II).
• Experience with Github, Gearset, DevOps Center, or similar DevOps tool.
• Experience with Shopify Plus and Shopify B2B.
• Senior-level experience with Agile methodologies.
• Familiarity with ERP systems and their integration with CRM.
• Senior-level experience with data analytics and business intelligence tools.

Qualifications

• BS/BA in Computer Science, Information Technology, or relevant field.
• Experience with enterprise systems and software.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Knowledge of project management methodologies.

Skills

• Enterprise system transformation experience.
• Experience with Salesforce and/or Shopify.
• SQL and data visualization skills.
• Agile methodologies and Jira management.
• ERP systems and integration knowledge.
• Data analytics and business intelligence tools.

Benefits

• Robust equity program to build future wealth through RSUs.
• Comprehensive healthcare coverage (Medical, Dental, Vision).
• Low cost fund options in our 401K and access to advisors.
• Generous paid Parental Leave (up to 16 weeks).
• Tenure-based paid Sabbatical Leave (up to 6 weeks).
• Flexible Out of Office Plan – Take time when you need it.
• Ample free on-site parking & pre-tax commuter benefits.
• Healthy on-site lunches, snacks, beverages, & treats.
• Regular sponsored professional development opportunities.
• Many opt-in culture events across our diverse community.
• Unlimited 3D prints.

Pay

Full time employees receive equity, in the form of RSUs. Your financial investment will grow with us in accordance to your impact.

Schedule

This role is full-time and requires in-office attendance every week.