Business Systems Analyst

Responsibilities

• Assists in analysis, specifications, and design of automated systems
• Affords application support by investigating problems related to business solutions
• Examines existing and new systems for improvement
• Reports common issues and evaluates company performance
• Recommends new system procedures
• Creates and implements reports and analysis to maximize effectiveness of healthcare business management initiatives
• Gathers and writes functional specifications
• Performs workflow analysis
• Acts as liaison between customer and technical team
• Provides project management support
• Develops test plans and test scripts
• Provides analytical expertise to support data quality improvement
• Recommends methods to minimize workloads
• Monitors project progress
• Maintains system protocols
• Writes and maintains user documentation
• Provides help desk support
• Maintains user confidence and protects operations by keeping information confidential
• Prepares technical reports
• Maintains professional and technical knowledge
• Contributes to team effort
• Consults with users and other Information Systems resources
• Assists in system testing and validation
• Builds and maintains relationships with software and support vendors
• Ensures IS and system user departments are informed of any overdue updates
• Plans, designs, and participates in implementation/upgrade/migration projects
• Provides system process knowledge, performs configuration tasks, writes/runs reports, and other tasks in support of the project team
• Create, review, and update documentation on an as-needed basis for responsible systems
• Develop technical documentation for system support
• Maintain current hardware and/or software and vendor information for systems supported
• Contribute to the development of policies and procedures to ensure compliance
• Completes goals as assigned by applications directors, managers, or supervisors
• Maintains confidentiality of information encountered in support of application systems as outlined in HIPAA
• Continuously transforms system to enhance the customer experience
• Strives to be the best; stretches own capabilities to continuously improve
• Manages multiple simultaneous projects and processes while adjusting to shifting priorities, expectations, and timetables
• Maintains current knowledge of processes for supported solutions
• Develops unit, system, and regression test scripts for all solutions owned by analyst for testing database integrity
• Affords integration test scripts across all impacted applications
• Assists in development and testing of integration test scripts
• Reports patient safety concerns and hazardous conditions in a timely and appropriate manner
• Streamlines systems to reduce redundancy of documentation impacting patient care
• Answers support calls in a respectful manner and logs tickets timely to help track and audit customer issues
• Provides immediate troubleshooting assistance when necessary to ensure continued efficient operation of the systems
• Demonstrates patience when working with customers for support
• Works independently under general direction of supervisor
• Attends meetings as requested to help learn and support customer needs
• Communicate in a clear and concise manner to aid in customer understanding of system functionality
• Create or log enhancements for creation of specialized queries at the request of nurse managers
• Uses positive language to create positive perceptions about company, software, and service
• Maintains a positive persona even when dealing with frustrated customers in no-win situations
• Maintain good time management for processes and projects and be transparent
• Document issue resolution well and communicate to peers for improved support
• Does not accept the “status quo” as a customer solution, but strives for service excellence in process and practice
• Performs other functions as requested

Qualifications

• Education: Bachelor’s degree in Computer Science, Information Systems, or a related field
• Experience: 2+ years of experience in a similar role
• Skills: Proficiency in Microsoft Office, SQL, and programming languages such as Python or Java
• Knowledge: Understanding of healthcare industry and business systems