Business Systems Analyst

About the role

As a Business Systems Analyst on Anthropic's BizTech team, you'll play a crucial role in bridging the gap between business needs and technical solutions. You'll translate complex business requirements into technical specifications and architectural decisions, ensuring engineering teams build solutions that scale with our rapid growth. You'll work closely with stakeholders across the organization to understand their requirements, configure systems, and ensure our business technology ecosystem operates efficiently and effectively.

Responsibilities

• Drive end-to-end delivery of technical projects from conception through launch
• Configure and customize business systems to meet specific organizational needs, including user permissions, workflows, and integrations
• Manage technical vendor evaluation for business applications, including contract negotiations, service level agreements, and ongoing vendor performance assessment
• Create and maintain comprehensive system documentation, including process flows, user guides, configuration specifications, and technical documentation
• Lead knowledge management initiatives to ensure institutional knowledge is captured, organized, and accessible to all team members
• Own technical risk assessment and mitigation strategies
• Analyze current business processes and identify opportunities for automation and optimization
• Act as a liaison between technical teams and business users, translating complex technical concepts into user-friendly language
• Conduct system testing, validation, and user acceptance testing for new implementations and updates
• Provide ongoing support and training to end-users across the organization
• Monitor system performance and usage metrics to identify areas for improvement
• Collaborate with cross-functional teams to ensure business systems integrate seamlessly with other platforms
• Stay current with emerging technologies and industry best practices in business systems management

Requirements

• 5+ years of experience as a Business Systems Analyst or similar role in a technology-focused environment
• Strong analytical and problem-solving skills with the ability to break down complex business processes
• Experience with systems configuration and customization across various business applications
• Skilled at requirements gathering and translating business needs into technical specifications
• Exceptional documentation creation and maintenance skills, with attention to detail
• Experience managing vendor relationships and evaluating technology solutions
• Effective communication skills to bridge the gap between technical and non-technical stakeholders
• Proactive and self-directed with the ability to manage multiple projects simultaneously
• A passion for process improvement and automation
• Proactive and self-directed with the ability to manage multiple projects simultaneously
• Experience with API integrations and iPaaS solutions
• A passion for process improvement and automation
• Experience implementing knowledge management systems or intranets

Qualifications

• Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience
• Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience

Skills

• Experience with enterprise level business systems
• Knowledge of database management and SQL
• Experience with project management methodologies (Agile, Scrum, etc.)
• Experience with business intelligence and reporting tools
• Experience in high-growth startup environments
• Knowledge of ITIL or other IT service management frameworks
• Experience implementing knowledge management systems or intranets

Benefits

Annual compensation range for this role is listed below. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. Annual Salary $205,000—$270,000 USD

Pay

Annual Salary $205,000—$270,000 USD

Schedule

Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.

Location-based hybrid policy

Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.

Visa sponsorship

We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work.

How We're Different

We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us!

Guidance on Candidates' AI Usage

Learn about our policy for using AI in our application process.