Business Systems Analyst 1 Trainee 1 / 2 (NY HELPS)

About the role

The Business System Analyst 1 supports the Human Services Call Center by eliciting, analyzing, validating, and documenting business requirements, managing functional needs of end users and stakeholders, analyzing system defects, and providing solutions. The role involves continuous interaction with business partners, production support, and serving as a liaison between business and IT staff across the system development life cycle.

Responsibilities

• Define business rules: meet with business partners to conduct interviews, surveys, perform analysis, and research current business processes, lines of business, call procedures; break down all calls into operational needs
• Create and maintain Knowledge Base
• Provide ongoing feedback on calls handled, identify content needs, and review upcoming expectations with business partners
• Provide production support by assisting to resolve operational systems problems
• Support the agency in development, maintenance, implementation, and operation of numerous computer application systems
• Assist in development of requirements for existing system fixes and enhancements; contribute to higher-level analysis for developing systems
• Serve as liaison between business and IT staff, coordinating and analyzing production issues with technical staff and escalating problems to supervisory staff as needed
• Develop subject matter expertise to assist across all phases of the system development life cycle including development, testing, training, implementation, and post-implementation support
• May perform supervisory duties

Qualifications

This position is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS). Candidates must meet the open-competitive minimum qualifications for the applicable title level. Experience requirements are as follows:

Business System Analyst Trainee 1

• Four years of business analysis experience including:
  • Using business analysis techniques to elicit requirements as the foundation for solutions to organizational business needs
  • Using business analysis techniques to identify solutions aimed at improving efficiency and effectiveness of systems or business processes
  • Describing in comprehensive written documents what systems, processes, or product services must do to satisfy established business requirements; creating, updating, and maintaining documentation through the system development life cycle
  • Validating requirements throughout the product or system development life cycle (SDLC), including all changes to processes that enable an organization to achieve its goals
  • Verifying requirements throughout the product/SDLC to ensure they perform to required specifications and achieve design capabilities; developing test plans and logical designs, testing scenarios, reviewing test results, identifying constraints and risks, and communicating with stakeholders

Business System Analyst Trainee 2

• Five years of business analysis experience with the same competencies as Trainee 1

Business System Analyst 1

• Six years of business analysis experience with the same competencies as Trainee 1

Education substitutions

• Associate degree may substitute for two years of experience
• Bachelor's degree may substitute for four years of experience
• Master's degree may substitute for five years of experience
• Doctorate may substitute for six years of experience

Transfer eligibility: One year of permanent competitive or 55b/c service in this title or in a title eligible for 70.1 or 52.6 transfer. This position may be designated 55 b/c and is subject to verification of applicant eligibility.

Additional information

NY HELPS program

For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment (no examination required), but all candidates must meet the minimum qualifications of the title. It is expected that employees hired under NY HELPS will have their non-competitive employment status converted to competitive status without further examination, affording them the same rights and privileges as competitive class employees. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.

Background investigation requirements

• All prospective employees will be investigated through a Criminal Background Check (CBC), including State and federal Criminal History Record Checks
• All convictions must be reported; conviction of a felony or misdemeanor, or any falsified or omitted information on the employment application, may bar appointment or result in removal after appointment
• Each case determined on its own merits consistent with applicable State and federal laws, rules, and regulations
• Prospective employees will be fingerprinted to obtain criminal history records and may be required to pay necessary fees
• All prospective employees will be screened against the Statewide Central Register of Child Abuse and Maltreatment (SCR); fees may apply
• For Division of Juvenile Justice and Opportunities for Youth (DJJOY) appointees: checked against the Staff Exclusion List (SEL) maintained by the Justice Center for the Protection of People with Special Needs; those found responsible for serious or repeated acts of abuse or neglect will be barred from appointment and may be removed from eligible lists