Business Systems Administrator
About the role
Uncap Your Potential at America's Largest Coca-Cola Bottler — Pour Your Passion into Purpose! We're more than beverages—we're building meaningful careers and vibrant communities. Join our team where your talent meets purpose, and every teammate directly shapes our success.
Benefits
- Career Growth: Clear pathways to advance and develop your career
- Competitive Benefits: 401(k) match + health coverage + employee stock purchase plan
- Purpose-Driven: Create meaningful impact in the communities you serve
- Professional Development: Dedicated training + personalized mentorship
Responsibilities
The Business Systems Administrator will work with various department heads to gather and document requirements that assist in determining systems and processes that improve efficiency and deliver cost savings to the company. They will create process documentation, training aids, training videos, and reporting for the assigned applications and business processes. This role also supports the testing, rollout, and ongoing sustainment of system enhancements, new features, and process capabilities, ensuring alignment with business objectives and governance standards. This team will be the first level support mechanism for troubleshooting, project, and program intake. Executable tasks will be managed through the ServiceNow platform, integrating with daily business operations and systems used by the Consolidated Sales and Service organization. Responsibilities include data planning and loading, sales process optimization, sales program implementation, documentation of business and customer processes, and mitigating business or technology concerns. Includes end-to-end system testing, validation, and support of system enhancements and new feature releases across supported platforms to ensure functionality, stability, and alignment with business requirements. Collaborates with various business areas to develop process requirements; partners with key stakeholders to identify, analyze, and prioritize functional requirements that optimize overall business outcomes. Creates, updates and maintains business process workflows and Standard Operating Procedures (SOPs) in both written and visual formats. Creates and/or facilitates business systems training, partnering with Learning and development as needed. Provides reporting and insights related to system usage, performance, and SLA adherence to support business decision making. Other duties as assigned.
Requirements
High school diploma or GED; 3 to up to 5 years of experience.
Qualifications
- Ability to create and conduct presentations, gather project/systematic non-technical requirements
- Experience with business systems, Salesforce, Genes