Business Systems Administrator
About the role
AIR Communities is one of the country’s largest owners and operators of multifamily housing. We are an exciting, growing real estate company where collaborative, customer-focused professionals can build long-term careers while supporting high-quality apartment communities across the country.
The Business Applications Administrator supports AIR Communities’ Property Operations teams by administering, configuring, troubleshooting, and improving key business applications, with a primary focus on Entrata Systems. This role partners with business stakeholders, IT, and vendors to resolve issues, maintain system integrity, and support technology initiatives that improve property operations. This is an in-office role designed for candidates who prefer regular face-to-face collaboration, building strong business relationships, and taking long-term ownership of critical systems within a growing real estate organization.
Responsibilities
- Administer, configure, and support Entrata and other business applications used by Property Operations.
- Provide Tier 3 functional and technical support for escalated user issues, system questions, and troubleshooting needs.
- Configure settings, security roles, permissions, workflows, document mapping, and automated document tools.
- Maintain application data integrity, change control documentation, directories, process records, and reporting support.
- Partner with IT, business teams, and third-party vendors to resolve system issues and improve application performance.
- Support property operations technology initiatives, including project coordination, meeting facilitation, timeline tracking, and budget awareness.
Requirements
- 3–5 years of hands-on experience with Entrata Systems, property management software, or business applications in a multifamily real estate environment.
- Experience configuring application settings, security roles, permissions, workflows, or administrative controls.
- Strong troubleshooting, documentation, communication, and internal customer support skills.
- Ability and interest to work in office as part of a collaborative, cross-functional team.
Qualifications
- Relevant backgrounds may include: Business Applications Administrator, Entrata Administrator, Property Management Software Administrator, Business Systems Analyst, Application Support Specialist, Systems Administrator, Tier 3 Support, Real Estate Technology, Property Operations Technology, database configuration, user support, and project coordination.
Skills
- Demonstrated consistency, follow-through, and interest in building deep subject-matter expertise over time.
- Comfortable collaborating in person with cross-functional teams and building strong stakeholder relationships.
- Customer-focused mindset with sound judgment, accuracy, and responsiveness.
- Detail-oriented, service-minded, and comfortable becoming a trusted systems resource for Property Operations.
- Enjoy solving complex application issues, improving workflows, collaborating in person, and growing with a stable, high-performing real estate company.
Benefits
- 25% Rent Discount at any AIR community (a rental application is required, and certain exclusions apply).
- Medical, dental, vision, and life insurance options, HSA/FSA plans, short and long-term disability paid by the company.
- 401(k) plan with up to 6% employer match contribution.
- Paid time off including vacation, sick time, and 14 holidays.
- Paid parental leave of up to 16 weeks.
- Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses.
- 15 hours of paid time annually for community service.
- Commuter benefits and pet insurance.
- Consumer discounts on various products and services.
- Opportunities for ongoing professional development, leadership training, and career growth.