Business System Specialist-Karmak Fusion ERP

Position Summary

The Karmak Business Systems Specialist will serve as the primary functional and technical support resource for the organization’s Karmak Fusion ERP environment supporting aftermarket parts, service, and maintenance operations across the enterprise.

Essential Job Functions

• Serve as the primary support resource for the Karmak Fusion ERP platform supporting aftermarket parts, service, maintenance, and repair operations.
• Participate in implementation, configuration, testing, deployment, and stabilization activities related to Karmak Fusion and supporting business applications.
• Work directly with business users, service managers, parts personnel, operations leadership, accounting teams, and external vendors to gather requirements and resolve system-related issues.
• Analyze business processes and recommend system improvements, standardization opportunities, and operational efficiencies within service and aftermarket operations.
• Support day-to-day ERP operational activities including issue resolution, troubleshooting, user support, and process monitoring.
• Cook up with third-party vendors and implementation partners regarding system support, upgrades, enhancements, integrations, and issue resolution.
• Aid in developing standardized business processes across multiple aftermarket and service locations.
• Support integration activities between Karmak Fusion and enterprise systems including ERP, reporting, financial, inventory, purchasing, and customer systems.
• Prepare and maintain business process documentation, system procedures, training materials, and support documentation.
• Conduct user training sessions and assist with onboarding new users into the Karmak environment.
• Aid in report development, data analysis, and operational reporting related to service operations, inventory, work orders, purchasing, warranty, labor tracking, and financial processes.
• Maintain positive working relationships with internal business users, vendors, consultants, and IS&T team members.
• Perform other related duties as assigned to support organizational objectives.

Skills Required

• Strong analytical and problem-solving skills.
• Ability to communicate effectively with technical and non-technical users.
• Strong organizational and project coordination skills.
• Experience supporting ERP or business application systems.
• Understanding of service operations, parts management, inventory, purchasing, or maintenance operations preferred.
• Experience with Karmak Fusion ERP strongly preferred.
• Experience supporting aftermarket parts, heavy equipment, trailer, transportation, manufacturing, maintenance, or service operations preferred.
• Experience participating in ERP implementations, upgrades, or business process improvement initiatives preferred.
• Understanding of accounting, inventory, purchasing, service management, warranty, and operational workflows preferred.
• Experience working with vendors, consultants, and cross-functional business teams preferred.
• Strong customer service orientation and consultative mindset.
• Ability to work independently with limited supervision.
• Proficiency with Microsoft Office applications.

Qualifications

• 3–7 years of ERP, business systems, service operations, application support, or related operational experience preferred.
• Experience with Karmak Fusion ERP strongly preferred.
• Experience supporting aftermarket parts, heavy equipment, trailer, transportation, manufacturing, maintenance, or service operations preferred.
• Experience participating in ERP implementations, upgrades, or business process improvement initiatives preferred.
• Understanding of accounting, inventory, purchasing, service management, warranty, and operational workflows preferred.
• Experience working with vendors, consultants, and cross-functional business teams preferred.
• Equivalent combination of education, technical training, certifications, and relevant experience will be considered.