Business System Analyst (Digital Ad Sales)

Responsibilities

• Maintain a strong relationship with the user base, ensuring customer satisfaction during all interactions.
• Take ownership of tickets from a queue to answer user requests which may involve investigating, training on best practices, data analyzing of log files, and testing to help resolve.
• Work in a team setting with counterparts on solving issues at hand but also able to work solely on tickets.
• Work with a ticketing system to track, categorize, prioritize and communicate status to the business.
• Identify and manage defects and work with vendors and engineering teams to resolve and implement solutions.
• Understand how issues impact the business and escalate critical issues when necessary.
• Support and troubleshoot issues, identify root causes, and proactively implement sustainable corrective actions.
• Provide systems support to meet established SLAs during business hours, with occasional evenings and weekends as needed and during special events.
• Identify new opportunities and services to enhance the systems platform and drive more productivity/efficiency.

Qualifications

• Minimum 3 years of experience in a Digital Ad Operations, Ad Technology, or equivalent role.
• Proficiency in MS Word, Outlook and PowerPoint.
• High proficiency in advanced Excel functionality (pivot tables, v-lookups, etc.).
• System experience in Freewheel (Freewheel Network Configurations, Commercial Break Pattern Deployment, Trafficking).

Desired Characteristics

• Curious and innovative mind set to streamline processes and automate where possible.
• Proven track record of team project execution and systems implementations.
• Project Management and prioritization skill sets.
• Understanding of fundamentals of Dynamic Ad Insertion, ad serving technology and ad server product taxonomy.
• Strong knowledge of sales planning, order fulfillment, inventory, ad operations, trafficking, order optimization, pacing and delivery reconciliation.
• Technical background – experience setting up system integrations, troubleshooting ad tech issues, and system configuration.
• Experience within a media company a huge plus.
• Strong interpersonal skills.
• Ability to multi-task in a fast-paced, deadline-driven environment.
• Ability to think strategically and creatively.
• Strong computer skills, especially in Excel, Power Point, and Word.

Benefits

• Medical, dental and vision insurance.
• 401(k).
• Paid leave.
• Tuition reimbursement.
• A variety of other discounts and perks.

Schedule

This position is currently hybrid, requiring contributing from the office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time.