Business Support Representative II

About the role

Provide customer service and data entry support via telephone, chat, and email in compliance with established policies and procedures under the direction of the Business Support Supervisor.

Responsibilities

• Set up new customers in compliance with established policies and procedures.
• Verify accuracy of submitted customer documents and agreements according to established policies and procedures.
• Provide support for customer questions and situations.
• Assist the Business Support Supervisor with related projects as requested.
• Maintain regular and reliable attendance.
• Perform other duties as assigned.

Requirements

• Knowledge of Fiserv internet banking software and general banking operations.
• Ability to communicate effectively with management, customers, and co-workers.
• Strong attention to detail and ability to work with a high degree of accuracy.
• Ability to meet deadlines and work independently.
• Problem-solving skills and ability to make sound decisions using available information.

Qualifications

High school graduate or equivalent.

Physical Requirements

• Seeing: 75-100% (must be able to read computer screens and reports).
• Hearing: 75-100% (must be able to communicate with customers).
• Standing/Walking: 50-74%.
• Climbing/Stooping/Kneeling: 25-49%.
• Lifting/Pulling/Pushing: 25-49%.
• Fingering/Grasping/Feeling: 75-100% (must be able to operate a computer).

Exerting up to 50 pounds of force occasionally, and/or a negotiable amount of force frequently or constantly to lift, carry, or otherwise move objects. Job involves sitting, walking, and standing.

Schedule

Monday – Friday, 9:00 AM – 6:00 PM.