Business Support II

About the role

Metrocare is the largest provider of mental health services in North Texas, serving over 55,000 adults and children annually. The mission of Metrocare Services is to serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying. The Business Support Specialist II position is responsible for coordinating and performing all clerical support needs for the assigned program, ensuring client satisfaction, and flow of office operations.

Responsibilities

• Checks clients in as they arrive for their session, utilizing MyAvatar (clinical electronic health record) which notifies the therapist the client has arrived.
• Works with Leadership to ensure the Center’s therapy schedule is entered accurately within MyAvatar and manages status of visits from day-to-day in the system with applicable documentation.
• Maintains Scheduling Calendar in Avatar
• Schedules future appointments, Cancels and Reschedules as needed
• Screens and directs incoming calls to the appropriate partners, ensuring stakeholders who contact the designated center are connected with the right resources.
• Creates and maintains client records in MyAvatar or other electronic health record systems, including admission forms, program details, diagnoses, financial assessments, and managed care authorization information.
• Completes check of benefit status prior to each visit to determine co-pay, deductible, or self-pay status at start of service appointment.
• Responsible for cleanliness, presentation/set up of waiting room spaces
• Gathers Medical Records as needed for client access to services
• Completes Initial Eligibility and Benefits checklist for inquiring insurance clients.
• Referral of applicants, documenting their communication
• Schedule monthly training or as needed at the direction of the Clinical Team
• Completes attendance and program-specific logs monthly, communicate clients whose attendance is below 90% and collaborate with leadership on action plans.
• Copying, faxing, and all other general office duties
• Scans in client documents into MyAvatar within three business days of receipt
• Coordinate team supply needs in collaboration with program leadership to ensure timely and efficient resource availability
• Attend regional and team meetings.
• Meets designated benchmarks and/or quality measures, missed appointments or required documentation.
• Performs other duties as assigned.

Competencies

• Conducts job responsibilities in accordance with the ethical standards of conduct, state contract, appropriate professional standards and applicable state/federal laws.
• Analytical skills, professional acumen, business ethics, thorough understanding of continuous improvement processes, problem solving, respect for confidentiality, and excellent communication skills.
• Ability to work in a multi-disciplinary team environment.
• Ability to multi-task and accommodate high volume job tasks.
• Ability to function with little or no supervision.
• Ability to work with dual supervision and reporting lines.
• Ability to exercise tact and diplomacy in interacting with internal/external customers.
• Ability to implement and monitor processes within team.
• Ability to adapt to changing business needs, conditions, and work responsibilities.
• Ability to solve problems while ensuring rules and directives are followed

Qualifications

Required: High School Diploma, 2 to 3 years of progressive customer service experience. Preferred: Some college or technical school/training, Experience in an office or MH/MR setting

Skills

• Basic math skills required.
• Ability to work with reports and numbers.
• Ability to calculate moderately complex figures and amounts to accurately report activities and budgets.
• Use computer, printer, and software programs necessary to the position (i.e., Word, Excel, Outlook, and PowerPoint).
• Ability to utilize Internet for resources.
• Basic level on MS Excel.
• Ability to use electronic health records (EHRs) to store and access client information.

Benefits

• Competitive salary
• Exceptional training
• Outstanding benefits package:
• Medical/Dental/Vision
• Paid Time Off
• Paid Holidays
• Employee Assistance Program
• Retirement Plan, including employer matching
• Health Savings Account, including employer matching
• Professional Development allowance up to $2000 per year
• Bilingual Stipend – 6% of the base salary
• Many other benefits