Business Support Manager / Project Manager

About the role

The Sr. Business Support Manager's primary responsibility will to ensure the success of support process improvement efforts and help to build and establish project and program governance models. This position will be responsible to implement customers into the various cloud hyperscalers/environments. This position will also work on process improvements including documentation around NS2 Managed Cloud Delivery (MCD).

Responsibilities

• Manage large scale technical projects covering cross functional teams, including technical project planning, monitoring and controlling the project performance
• Aid the MCD Program Managers to implement portfolio, program and project management best practices
• Communicate various report and project status, issues and risks timely to all stake holders, cross functional teams and managers
• Work as part of a cross-functional group to evolve the Project Management Methodologies and influence organizational process improvement
• Contribute to development and maintenance of PMO standards, processes, and best practices
• Aid with producing monthly SLA reports for customers using various tools such as ServiceNow, Excel, Word, and SharePoint

Requirements

• Bachelor's Degree plus ten (10) years of experience or Master's Degree, plus five (5) years of experience.
• Minimum five (5) years of Analytical and Technical Project/Program management experience
• Two (2) plus years of experience in Cloud / IT operation, software engineering, systems engineering or similar experience
• Two (2) plus years of experience within a SAP environment
• Strong verbal, written and interpersonal communication skills
• Strong analytical skills including Excel
• Five (5) years of experience working with highly technical teams
• Strong proficiency with full Microsoft Office suite including MS Project
• Experience with ServiceNow is preferred

Other Requirements

• Clear understanding of business process requirements as well as cloud technical requirements for SaaS technologies
• Strong analytical as well as organizational skills with an ability to manage competing priorities
• Ability to manage and shift priorities quickly and effectively when needed
• Contributes independently, resolves complex issues
• Self-motivated and able to work under pressure to deliver high-quality deliverables
• Builds and maintains partnerships with internal and external partners
• Contributes actively to build common ground for cooperation
• Communicates relevant messages in a timely manner and with constructive feedback to cross functional colleagues & managers
• Excellent verbal and written communication and interpersonal skills

Core Competencies

• Business strategy execution
• Business analysis expertise
• Program and project management expertise
• Business process development
• Critical thinking and technical design understanding
• Understanding of technical issues and business impact

Benefits

Pinnacle Method Consulting offers competitive compensation and benefits. Details will be provided upon interview.

Schedule

The estimated start date is September 2, 2024. The position is expected to last for 12 months after which there is an option to extend or convert to a full-time employee role.

Pay

The pay range for this role is $70,000 to $90,000 annually, based on experience and qualifications.