Business Support, Facilities Support

Operations Specialist Position Overview The Operations Specialist plays a critical role in monitoring and managing building systems to ensure operational continuity and safety. This position requires strong technical aptitude, attention to detail, and the ability to respond effectively to emergent situations in a fast-paced environment. Key Responsibilities System Monitoring & Management: Monitor and manage critical alarms related to building mechanical infrastructure, fire, and life safety systems through Building Automation Systems (BAS). Conduct proactive virtual tours of facility systems to verify proper operation and maintain working knowledge of BAS functionality. Incident Response & Communication: Track, escalate, and communicate incidents with potential business disruption through established protocols and communication channels. Provide technical support to field operations by troubleshooting equipment using BAS data, evaluating trend reports, and performing system overrides when necessary. Operational Coordination: Support and coordinate building shutdown activities via BAS, ensuring timely notifications to stakeholders. Validate proper approvals for vendor work prior to commencement. Receive, generate, and process work orders in the designated system, dispatch technicians, and follow up as required. Documentation & Reporting: Prepare, maintain, and issue accurate shift reports that capture critical operational information and ensure seamless communication across teams. Team Collaboration & Environment: Foster a positive, collaborative team culture by maintaining open communication, supporting colleagues during high-pressure situations, and contributing to a healthy work environment where team members feel valued and empowered to succeed. Customer Service Excellence: Deliver exceptional service and maintain a client-focused approach in all interactions, ensuring stakeholder satisfaction and trust. Additional Duties: Perform other tasks as assigned to support operational objectives. Minimum Requirements Education: High School diploma or GED equivalent requiredDegree or coursework in a technology-related field from an accredited institution (preferred) Technical Skills: Strong proficiency in computer applications, including Microsoft Word and ExcelUnderstanding of technology, software applications, and computer systemsAbility to analyze system operations, identify malfunctions, and take corrective actionExperience with Building Automation Systems (BAS) (preferred)HVAC experience (preferred) Professional Competencies: Excellent written and verbal communication skillsStrong time management, multi-tasking, and organizational skills with exceptional attention to detailAbility to produce accurate reports under client-defined deadlinesSelf-starter capable of thriving in a fast-paced, high-volume environmentStrong customer service orientation and interpersonal skillsAbility to remain calm and effective during stressful or emergency situations Availability: Sunday – Wednesday – 9:30PM ET – 8:00AM ETundefinedundefinedundefined