Business Support Coordinator

General Summary

The incumbent is responsible for following established procedures and guidelines to provide timely and effective support to Operational Shared Services and the Benefits Center Organizations. Performs basic administrative/operational/customer support/computational tasks. Typically works on routine and patterned assignments.

Principle Duties And Responsibilities

• Provide administrative support to Operation Shared Services and the Benefits Center Organizations.
• Gather, compile, and verify information and enter it accurately into documents such as reports, correspondence, vendor portals, and databases.
• Codes and sorts documents so they can be accurately processed or filed.
• Contact customers to acknowledge appeals, requests, or follow up on claim-related information, and complete administrative tasks including creating digital file copies, entering data, filing claim-related information, and distributing incoming and outgoing mail.
• Contact Attending Physicians (AP) to schedule appointments for peer-to-peer physician discussions, draft and send letters to AP offices as needed, send and retrieve claim-related information to/from external partners in support of Independent Medical Examinations (IME) and Designated Medical Officer Reviews (DMO), and other medically-related administrative processes as needed.
• Maintain monitoring of activities to ensure that established regulatory and workflow timelines are achieved.
• Regularly contact third-party vendors for follow-up or additional information.
• Achieve accurate and efficient documentation of all activities in Unum’s claim system as outlined in existing workflows.
• Adhere to policyholder requirements per Special Handling.
• May perform other duties as assigned.

Job Specifications

• Any combination of education or experience equivalent to five years disability experience and/or three years administrative experience in support of disability claims.
• Proficiency in all Microsoft Office Programs: Word, PowerPoint, Excel, Access, etc.
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences.
• Ability to execute on multiple priorities simultaneously with high degree of accuracy and quality.
• Strong written and verbal communication skills; ability to effectively and professionally interact and partner with internal and external representatives and resources, and document interactions accurately.
• Superior focus on customer-driven problem-solving and service delivery; operates as a highly motivated team-player with proven customer service skills.