Business Support & Client Success Coordinator

About the role

We are seeking a talented individual to join our Career Products team at Mercer, a Marsh business. This role will be based in Louisville, KY and offers a hybrid work arrangement, requiring a minimum of three days per week in the office.

Responsibilities

• Support participation-related outreach, solicitation, follow-up, and coordination activities, particularly during participation season
• Respond to routine client participation questions and coordinate next steps with the appropriate internal teams
• Track participation activity, open items, and follow-up needs to help ensure timely resolution
• Provide internal business support across team priorities, recurring processes, and operational needs (deadlines, follow-ups, documentation)
• Manage the team shared mailbox and related intake channels, routing requests and monitoring open items through resolution
• Escalate more complex or sensitive issues to appropriate leaders or subject matter experts as needed

Requirements

• Experience in business support, client support, operations, coordination, or similar roles
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities and follow through consistently
• Strong written and verbal communication skills, with the ability to communicate professionally with clients and internal stakeholders
• Comfort using Microsoft Office tools such as Outlook, Teams, Excel, and Word

Qualifications

• Bachelor's degree
• Experience supporting participation, survey operations, client support, or related business processes
• Familiarity with participation-related support activities and/or knowledge of survey processes and business operations
• Experience using tracking tools or survey systems to manage requests, follow-ups, and escalations

Skills

• Experience in business support, client support, operations, coordination, or similar roles
• Strong organizational skills and attention to detail
• Strong written and verbal communication skills
• Comfort using Microsoft Office tools

Benefits

We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective.

Pay

Details on pay are not specified in this posting.

Schedule

The role offers a hybrid work arrangement, requiring a minimum of three days per week in the office.