Business Support Associate – Global Markets Credit

Leadership Overview

Leads diverse administrative functions usually for a very large, complex department or business unit. Functions may include: financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, and coordination of certain projects, associate training, service quality, process improvement, business continuity, or communication.

• May consult with senior management to define and lead projects that encompass and impact many associates.

Required Skills

• Excellent Communications Skills – Ability to present complex and detailed information in a concise and precise way
• Good knowledge of M365 – Comfortable managing and interrogate large data sets (Pivot Tables, intermediate level functions such as lookups, index, Match)
• Strong Powerpoint Skills – Ability to construct relevant dashboards/storyboards to inform stakeholders on projects as well as lead BAU routines
• Project management skills – ability to develop and execute project plans
• Truly comfortable in a fast-paced and change-oriented environment. Flexible working manner. Able to manage diverse workloads and prioritize accordingly
• Strong Analytical & Problem-Solving Skills – Ability to analyze large data sets, identify trends, investigate exceptions, and translate findings into actionable recommendations
• Stakeholder Management – Ability to build effective relationships across teams
• Governance & Control Mindset – Understanding of risk and control principles, issue management, audit/regulatory expectations, and the importance of maintaining a strong control environment
• Data Management & Reporting – Experience producing management information (MI), KPIs, KRIs, and executive reporting with a focus on data quality and consistency
• Process Improvement & Automation – Demonstrated ability to identify inefficiencies and leverage technology, automation, and process redesign to improve operational effectiveness
• Business and Product Knowledge – Foundational understanding of Global Markets products and trading activities, particularly Credit, Rates, FX, Equities, and their associated risk profiles
• Strategic Thinking – Ability to understand broader business objectives and connect day-to-day activities with larger organizational priorities and risk management goals

Desired Skills

• Experience of working in/or partnering alongside a controls or governance environment or currently operating in a similar COO capacity would be an advantage
• Experience with credit related processes preferred but not a mandatory requirement
• Execution-oriented and results-focused self-starter able to work independently
• Excellent written and oral communication skills at all levels (i.e. colleagues to senior management) and situations (i.e. one-on-one to presentations)
• A pragmatic and flexible attitude towards problem solving, and a consultative working style
• Good team player with positive “can-do” attitude

Responsibilities

• Reporting – BAU/thematic reports for internal projects, management updates and regulatory requests
• Manage recurring routines impacting Global Markets Credit
• Assist/lead credit officers through various processes including audit reviews, regulatory examinations, and operational initiatives (OpEx)
• Work with EMEA and Global COO on presenting business strategy, priorities/initiatives and ad-hoc topics to leadership groups within GMC and across the organization
• Become an advisor to Credit Officers within the region on policy and procedural issues
• Influence, develop and maintain successful relations with support partners across the Enterprise

Qualifications

• Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
• Shift: 1st shift (United States of America)
• Hrs Per Week: 40